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Sales Machine Operator

St. Louis, MO
April 27, 2014

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Charlotte M. Franks

**** ******** ***. ********* *-South. St. Louis, Missouri 63115. 314-***-**** home. (314)

***-**** *. 314-***-**** M/F. E-mail:


Experienced with plastics manufacturing operations as warehouse packer/assembler for eleven years.

Seasonal temporary assignments as ticket sales and surveyor for Metro Transit contracted through

Critique Personnel for twelve years. Seasonal temporary assignments

throughToday’s/Spherion/Randstad@ U.S Bank (Internal Revenue Lockbox) for twelve years. Christmas

rush packer/machine operator for Consumer Products Incorporated CPI seven years. Andy Frain Sports

& Entertainment Security as Event Staff worked Rams games scanning patrons with electric wand for

contraband and work Chaiftez Arena during concerts making sure guest have right entrances. St. Louis

Public Schools started as Substitute Teacher, than worked as casemanger-therapist, present position is

School Social Worker.

Core Competencies

Ability to pack and assemble metal/plastics/paper. Experience to operate Pitney Bowes/UPS/5300

photograph develop machines. Able to lift up to 70lbs., and carry 25Ilbs. Experience to operate proof

machine, check opener, and mail opener. Computer literate Excel, PowerPoint, and Word. Type 45 wpm.

Able to communicate effectively with Metro riders during surveys, ticket sales and on special events.

Detailed orientated. Trained to handle difficult public by listening to their concerns. Ability to provide

comprehensive community resources for students and parents. Make referrals to agencies. Communicate

closely with Juvenile Court and Missouri Division Family Services.

Professional Experience

Kelly Girl-Most Bank assignments in bank lockbox. Operated proofmachine at Boatman’s bank and

extract checks/money from envelope of Union Electric bills. Ability to retrieve checks off carousel

machine. Extractions on Master card charge accounts and other accounts at Mercantile Bank. 1971-


Contico International-Warehouseperson. Second largest plastics company in the United States. Rubber

maid was our competitor. Packed trash cans, buckets, and plastic/metal wringers and janitorial supplies.

Filled orders from a “bill of lading” for truck and UPS shipment request. Operated Pitney-Bowes

machine on UPS orders. Pack and stack merchandise on pallets. Prepare labels on hazardous material for

shipping. Member Local 160 Leathergoods, Plastics and Novelty Workers. 1977-1988.

St. Louis Public Schools-Substitute Teacher 1990- Guided students through textbooks. Grades:

Pre-K thru 8th . Supervised students to keep order. Mostly Special Education Curriculum.

Lunch duty. Advanced to: School Social Worker 1998-Monitor attendance(1050)students: three

elementary schools. Write referrals to Juvenile Court. If deem necessary “hot lines” to Missouri

Division of Family Services. Included in Special Education process: Social History, Vineland

and parent signature. Residual Services/Comprehensive Community Resources such as clothing,

shoe, ect for students. Write stories for “100 Neediest Cases.” Make referral to Mental Health

facilities. Do home visits. Assist suicide assessment. Assist teachers, school nurse as needed.

Work on multi-disciplinarian /Collaborative/Care Teams. 1990-present.

Critique Personell-Missouri Metro Transit/Research and Development. Ticket Sales/Surveyor.

Ticket sales in apron and booth during special events in St. Louis such as Rams/Cardinal games; Vieled

Prophet Fair (VPF). Handle cash bank. Count Change to patrons. Heavy public contact.

Ask and assist riders to complete a “destination” and “customer satisfaction “ survey on busses and rail.

Train and assist new surveyors. “Fare survey,” ask riders what type of fares they are using to board the

train and busses. Keep accurate count. Tally data.

Today’s/Spherion/ (InternalRevenueLockbox-Exstractions. Processed 1040

returns and other returns that accompanied money. Check document. Extract check from envelope.

Check amounts, errors and prior dates. Batch checks. Operate mail opener and check opener. Assisted in

other departments as needed.

Andy Frain Sports & Entertainment Security-Event Staff . Scheduled work at Rams games

location Edward Jones Dome. Made sure patrons upheld rules by NFL for entry of games by scanning

person with an electric wand, mild search of purses. Take-in contraband such as pocket knives, water in

bottles, knives ect. Heavy public contact. Handled difficult people with discretion. Scheduled work at

Chaifetz Arena during concerts. Post position near elevator and outside “stars “ dressing room. Crowd

control. Made sure guest only enter designated entrances and exits. Assist guest with directions.

CPI Consumer Products Incorporated Packer/Machine Operator. Pack developed pictures for

studios in Canada/U.S./Mexico/Pureto Rico Inspect pictures for proper color, laser burn, clear

development and amount ordered. Ability to operate 5300 Photograhic Developer. Stock materials. Load

paper machine to machine every 1 . Miscellaneous duties assigned. Close computer at end of shift.


Forest Park Community College Liberal Arts/General Studies 1971

University Missouri St. Louis Bachelors Social Work (BSW) 1988

St. Louis University Master’s Social Work (MSW) 1996

University Missouri St. Louis Master’s 30 Plus – Certificate Austism 2012

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