Charlotte M. Franks
Experienced with plastics manufacturing operations as warehouse packer/assembler for eleven years.
Seasonal temporary assignments as ticket sales and surveyor for Metro Transit contracted through
Critique Personnel for twelve years. Seasonal temporary assignments
throughToday’s/Spherion/Randstad@ U.S Bank (Internal Revenue Lockbox) for twelve years. Christmas
rush packer/machine operator for Consumer Products Incorporated CPI seven years. Andy Frain Sports
& Entertainment Security as Event Staff worked Rams games scanning patrons with electric wand for
contraband and work Chaiftez Arena during concerts making sure guest have right entrances. St. Louis
Public Schools started as Substitute Teacher, than worked as casemanger-therapist, present position is
School Social Worker.
Ability to pack and assemble metal/plastics/paper. Experience to operate Pitney Bowes/UPS/5300
photograph develop machines. Able to lift up to 70lbs., and carry 25Ilbs. Experience to operate proof
machine, check opener, and mail opener. Computer literate Excel, PowerPoint, and Word. Type 45 wpm.
Able to communicate effectively with Metro riders during surveys, ticket sales and on special events.
Detailed orientated. Trained to handle difficult public by listening to their concerns. Ability to provide
comprehensive community resources for students and parents. Make referrals to agencies. Communicate
closely with Juvenile Court and Missouri Division Family Services.
Kelly Girl-Most Bank assignments in bank lockbox. Operated proofmachine at Boatman’s bank and
extract checks/money from envelope of Union Electric bills. Ability to retrieve checks off carousel
machine. Extractions on Master card charge accounts and other accounts at Mercantile Bank. 1971-
Contico International-Warehouseperson. Second largest plastics company in the United States. Rubber
maid was our competitor. Packed trash cans, buckets, and plastic/metal wringers and janitorial supplies.
Filled orders from a “bill of lading” for truck and UPS shipment request. Operated Pitney-Bowes
machine on UPS orders. Pack and stack merchandise on pallets. Prepare labels on hazardous material for
shipping. Member Local 160 Leathergoods, Plastics and Novelty Workers. 1977-1988.
St. Louis Public Schools-Substitute Teacher 1990- Guided students through textbooks. Grades:
Pre-K thru 8th . Supervised students to keep order. Mostly Special Education Curriculum.
Lunch duty. Advanced to: School Social Worker 1998-Monitor attendance(1050)students: three
elementary schools. Write referrals to Juvenile Court. If deem necessary “hot lines” to Missouri
Division of Family Services. Included in Special Education process: Social History, Vineland
and parent signature. Residual Services/Comprehensive Community Resources such as clothing,
shoe, ect for students. Write stories for “100 Neediest Cases.” Make referral to Mental Health
facilities. Do home visits. Assist suicide assessment. Assist teachers, school nurse as needed.
Work on multi-disciplinarian /Collaborative/Care Teams. 1990-present.
Critique Personell-Missouri Metro Transit/Research and Development. Ticket Sales/Surveyor.
Ticket sales in apron and booth during special events in St. Louis such as Rams/Cardinal games; Vieled
Prophet Fair (VPF). Handle cash bank. Count Change to patrons. Heavy public contact.
Ask and assist riders to complete a “destination” and “customer satisfaction “ survey on busses and rail.
Train and assist new surveyors. “Fare survey,” ask riders what type of fares they are using to board the
train and busses. Keep accurate count. Tally data.
Today’s/Spherionfirstname.lastname@example.org (InternalRevenueLockbox-Exstractions. Processed 1040
returns and other returns that accompanied money. Check document. Extract check from envelope.
Check amounts, errors and prior dates. Batch checks. Operate mail opener and check opener. Assisted in
other departments as needed.
Andy Frain Sports & Entertainment Security-Event Staff . Scheduled work at Rams games
location Edward Jones Dome. Made sure patrons upheld rules by NFL for entry of games by scanning
person with an electric wand, mild search of purses. Take-in contraband such as pocket knives, water in
bottles, knives ect. Heavy public contact. Handled difficult people with discretion. Scheduled work at
Chaifetz Arena during concerts. Post position near elevator and outside “stars “ dressing room. Crowd
control. Made sure guest only enter designated entrances and exits. Assist guest with directions.
CPI Consumer Products Incorporated Packer/Machine Operator. Pack developed pictures for
studios in Canada/U.S./Mexico/Pureto Rico Inspect pictures for proper color, laser burn, clear
development and amount ordered. Ability to operate 5300 Photograhic Developer. Stock materials. Load
paper machine to machine every 1 . Miscellaneous duties assigned. Close computer at end of shift.
Forest Park Community College Liberal Arts/General Studies 1971
University Missouri St. Louis Bachelors Social Work (BSW) 1988
St. Louis University Master’s Social Work (MSW) 1996
University Missouri St. Louis Master’s 30 Plus – Certificate Austism 2012