Pawan Kumar

Mobile No:+973-********

E-mail: acdvqx@r.postjobfree.com

Career Objective

To obtain an equivalent position in a reputed organization that would

encompass my collective exposure in sales and service, and enhance my

knowledge and skills in a pleasant environment that will provide the best

opportunity.

Professional Experience

Company: Landmark group

Designation: Sr. Service Executive (Shukran)

Duration: May 2010 to Present

Company Profile: A leading Retail Market in Gulf (Middle East) which

provides the best of service, variety of Cloths,Electronics, Kids shop,etc.

Job responsibilities:

. Currently acting as head for the Distribution of shukran Card all over

the Bahrain Territory.

. Managing and organizing staff for the shukran card distribution.

. Responded to customer comments, suggestions and refer complaints

immediately in order to resolve matters without delay.

Company: Discount Supermarket

Designation: Senior Salesman

Duration: June 2008 up to October 2009

Company Profile: A leading supermarket in town which provides the best of

customer service, variety of food stuff, cosmetics, inner garments, gift

items, men's and ladies accessories and serving local people and foreigners

visitors.

Job responsibilities:

. Organizes displays according to category basis.

. Responsible for an accurate physical count of monthly inventory which

may include groceries

. Offered related sales and services in order that the customer is fully

aware of the range and to increase the sale value.

. Checked goods prior to sale and packaging correctly in order to

deliver customer satisfaction and reduce unnecessary loss.

. Communicated clearly, ensuring customer requests are met by exactly

recording details on Special Orders.

. Subsequently dealing with any queries and follow up calls when

required.

. Ensure all stock is clearly and correctly priced.

. Inspect items received

. Responsible for an accurate physical count of monthly inventory which

may include groceries, frozen, ice cream and other items.

. Clean and tidy sales area in order to maintain a safe working

environment.

. Responded to customer comments, pass on suggestions and refer

complaints immediately in order to resolve matters without delay.

. Ensured that all till operation, cash handling procedures and

transactions are carried out accurately and all orders and paperwork

are completed in accordance with Company Policy.

. Prepared to learn about all products and services.

. Trained regarding information, developing skills and knowledge.

. Aware and vigilant and immediately report any security or Health &

Safety issues to management.

. Communicated any work related issues to other staff and to suggest how

the sales floor layout.

. Personated of goods and product range to enhance and maximise sales.

. Safely lift, pack and move products. Assisted with order and

preparation, counting of stock, both in stockrooms and sales floor

where required.

. Involved in all area that may benefit the team and the customers.

. Such other duties as the management may at times reasonably require.

Company: Al Anwar Discount Centre W.L.L., Kingdom Of Bahrain

Designation: Indoor Salesman

Duration: Nov 2009 to April 2010.

. Greeting & Meeting customers.

. Displaying the items by brand category.

. Preparing daily sales orders to warehouse.

. Checking the stock movement and reporting to supervisor.

. Helping in unloading trucks, counting down and taking products.

. Preparing inventory and ordering merchandise.

. Checking for damages goods and also dealing with customers.

. A solid work ethic in delivering high quality service to customers.

. Coordinating with the co-workers and customers too.

. Verbally communicate daily with component Manager/ Supervisor.

. Ensuring adequate supply of products to meet customer requirements.

. Practice and ensure safe goods handling including proper storage.

. Stocking and pricing

. Excellent human relations skills, deal with a different kind of

consumers

. Performing any other related duties as assigned.

. Achieving sales targets through better merchandising

. Plans in store promotional display selections.

. Preparing goods for inventories.

. Controlling damages, wastages and stock management.

Educational Qualification

. Bachelor of Arts Certification from Punjab University Chandigarh,

India.

. Senior Secondary Certification from P.S.E.B, Chandigarh

Skills:

Knowledge of MS Office: Word, Excel and Internet applications.

Holder of a valid Indian Driving License.

Personal Details:

Date of Birth: 28th August 1987

Marital Status: Single

Nationality: Indian

Passport No: G5399394

Languages Known: English, Hindi, Arabic and Punjabi

I hereby certify that all the above information is true to the best of my

knowledge and belief.

PAWAN KUMAR

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