Manager Vice President

Susan Lutz

*** ******** ******

Staten Island, NY. 10312

Home # 718-***-****

Cell # 1-718-***-****

Email: *****.*****@*****.***

WORK EXPERIENCE: American International Group, New York, NY/

Chartis Insurance Company

1998 - 2012 Secretary for Vice President in

Domestic Brokerage Group - Legal/Compliance

Department

1993 - 1998 Secretary for Vice President and Manager in

New Hampshire Insurance Company

1992 -1993 Secretary for Senior Vice President in Premium Audit

Division

Responsibilities for the above positions include:

Typing correspondence, daily mailings of reports to

Managers,

E-Mail-transmitting and reading correspondence,

screening phone

calls, filing and maintaining file list, prepare

travel arrangements,

business expenses, faxing, xeroxing, scanning,

coordinate meetings/

conference calls, log daily appointments, maintain

diary folder and

follow-up, ordering of supplies, maintain emergency

contact

information, send out quarterly e-mail reminders for

regulatory calendar,

consent agreements and fines and penalties. Made

updates to regulatory

calendar, posted on shared drive and monitored all

activity/itinerary

reports for Managers.

Marine Midland Bank, NA, New York, NY

1978 -1991 Departmental Secretary for Executives

Responsibilities for the above positions include:

Word processing operator on Wang Machine, IBM

Displaywriter, typed correspondence, financial

reports for President, dictation, Projects In

Progress

Reports on database, answering phones, filing,

keeping

track of purchase orders, prepare travel

arrangements,

business expenses, client contact, input and

updating

of all utility bills for Eastern Region with

distribution of

report to Department Manager.

Bingham, Englar, Jones & Houston,

Attorneys At Law, New York, NY

1977-1978 Secretary for two Managing Partners

Responsibilities included: Taking dictation,

answering

phones, filing, keeping records of clients, typing

up

bills, wills, correspondence, memos, estate tax

forms,

and a variety of affidavits and accountings.

EDUCATION: Drake Business School

Course of Study:

Administrative Secretary - Stenography -

(theory and dictation), Typewriting, Office

Procedures, Business Law, Math and English.

Attended various training AIG seminars

2012 New Horizons Computer Learning Center

Took a variety of Microsoft Office classes.

SKILLS: Windows, Word, Excel, MS Outlook-Calendar,

WAVES-invoice paying system, Concur-expense paying

system,

Ariba-supply ordering system.

VOLUNTEERED: St. Alban's Episcopal Church

2012-Present Office procedures:

Worked on monthly newsletter; church bulletins;

weekly collection summary sheets and special events.

REFERENCES UPON REQUEST

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