Customer Service Medical

Kathleen Dubuque

**** ********** **** #**** . ***** Charleston, SC 29406

843-***-**** . ********.*******@*****.***

Objective

Seeking a position in which I can utilize and expand my customer care

skills

Education

Bachelor of Arts in English, May 2012

Charleston Southern University, Charleston, South Carolina

Professional Experience

Customer Service

Verizon Wireless, N. Charleston, SC Sept 2007-present

. Address bill inquiries, research discrepancies, and resolve billing

disputes through professional interaction with customers

. Process price plan and equipment changes

. Resolve equipment issues through basic troubleshooting

. Utilize multiple company data bases and computer systems to ensure

accurate and quality service

United Health Care, Houston, TX June 2006 - Sept 2007

. Provided customers with medical benefits and eligibility information

. Processed requests for transportation to medical appointments

. Ensured state requirements were met when providing transportation

Intercontinental Hotels Group, N. Charleston, SC June 2003-Mar 2006

. Processed hotel reservations for customers via telephone

. Assisted with modifying and cancelling reservations as requested

. Provided information on hotels and local attractions

. Registered customers for loyalty program

. Specialized in reservations for extended stay hotels

Bellsouth Communications, Charleston, SC Sept 1998-Nov 2000

. Scheduled new service, disconnects and service transfers for customers

. Assisted with bill inquiries and disputes, set up payment plans and

perform collections

. Answered questions and provided resources for other representatives to

enable them to resolve customer issues as a Representative Assistant

Additional Experience

Dorchester School District 2, Summerville, SC Mar 1995-June 2003

. Ensured student education was not interrupted by teacher absences

. Maintained class discipline and kept students on task

Volunteer Experience

. Volunteer Coordinator, South Carolina Youth Advocate Program,

2012-2013

. Book Drive Coordinator, Hope North Charleston Ministry, Northwood

Baptist Church 2009-2011

Skills

. Knowledgeable in Microsoft Suite and various proprietary retail

databases

. Creative and flexible

. Engaged and attentive to details

. Adept at effective interaction with clients, co-

workers, and various business representatives

. Prompt and reliable

. Capable of resolving conflicts and adhering to company protocols and

procedures

Contact this candidate