Customer Service Manager

Latoya Anderson

dedicated and hard worker available

Houston, TX

********@*****.*** - 281-***-****

• 13+ years of experience in customer service

• Strong work ethic

• Excellent customer service

• Intense belief in honor and integrity

• Highly motivated

• Multi- tasking skills

• Skills in Microsoft word and PowerPoint

• Dedicated and hard working

WORK EXPERIENCE

Patient Transporter

Nova Medical Centers - Houston, TX

Responsibilities

I am responsible for transporting patients who were injured on their jobs to and from our medical center for

doctors visits or physical therapy.

Skills Used

I exemplify the utmost genuine customer service and care. I am always operating in enthusiasm and believe

strongly in being a team player. While here, I have learned office skills and testing techniques to be used in

down time throughout the day.

Transporter

UTMB Multispecialty and Stark Diabetes - League City, TX - January 2013 to January 2014

My job description, here, is to assist patients, in need of wheelchairs, in and out of the clinic. I also greet

visitors upon their arrival and departure. I assure that while they are waiting to be seen, their comfort level is

maintained at a high level. I am responsible for retrieving and distributing mail and shipped deliveries. I make

certain that all water stations are usable and perform setup for video conferencing.

Wheelchair Transport Driver

Greater Texas Critical Care EMS - Spring, TX - October 2011 to December 2012

My job description, here, was simply to pick up and transport patients who, mostly, were wheelchair bound to

and from their appointments in a timely yet professional manner extending great customer service.

Team Leader

Jack In The Box - Houston, TX - February 2011 to October 2011

Initially, I was a cashier. In that respect, I was responsible for taking orders, delivering orders and projecting

genuine customer service. However, by the end of my time there, I was team lead. I was responsible for

overseeing a six- man team. I made sure that everything on the floor ran smoothly. I resolved customer,

employee, and other concerns that would arise during a shift.

Teacher

Kids R Kids - Pearland, TX - February 2011 to October 2011

My duty was to care for and educate the children in my class. I prepared and implemented curriculums and

programs that developed and involved the children physically, mentally, cognitively, socially and emotionally.

I also was responsible for communicating the needs of the children with staff and parents.

Server

Bass Pro Shops - Pearland, TX - December 2008 to February 2011

I was responsible for the sales and delivery of menu items. I also tended the orders and delivered great

customer service.

Cashier, Chick-fil-a

Deerbrook Mall - Humble, TX - October 2007 to September 2008

I was responsible for the front counter and cash register. I processed orders and handled monetary

transactions.

Cashier, Chick

fil-a, Bay Area Blvd - Webster, TX - April 2005 to August 2007

I was responsible for the front counter and cash register. I processed orders and handled monetary

transactions.

Secretary

Jams Services - Houston, TX - January 1999 to August 2004

I served as general secretary and office manager for a multi-faceted construction company. I had light clerical

duties to perform.

EDUCATION

diploma in general education

South Houston High School

1997 to 2001

SKILLS

forklift operator certified, cpr certified

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