Customer Service Assistant

DaAndra Fulsom

-Cell 314-***-**** Home 314-***-****

*************@*****.***

OBJECTIVE

To obtain a position within the Nursing field field where I may be able to utilize my unique skills, maximize nursing Career, and

work with a leading and family oriented company ; giving me the opportunity for professional growth.

SUMMARY OF SKILLS

CPR

Microsoft power point

Privacy/HIPAA Regulations

Vital Signs & Patient Monitoring

Record Documentation

Medical Terminology

Patient Advocacy and Support

Electronic Medical Records

C.A.L.M Certified

Great verbage

Microsoft power point

Customer service skills

EDUCATION

STLCC Florissant Valley, St. Louis MO

Registered Nursing Program ( August 2012 – Present)

• General Studies

• Maintained a 3.5 G.P.A

Healthcare Education LLC, St. Louis, MO

Certified Nursing Assistant (Jan 2012 – June 2012)

• Completed 100 hours of clinical hours

Hazelwood East, St. Louis, MO

Diploma (August 2007 – June 2011)

• General Studies

• Community service

• Yearbook committee

• Maintained a 3.5 G.P.A

WORK EXPERIENCE

Convergys Hazelwood MO,

Patient care advocate (Feb 2012-feb 2014)

Answered phones

Explained prescription benefits and insurance plans to patients

I placed orders for patients spoke with them about co-pays and deductibles and out of pocket .

Customer service skills.

Crestwood care center, Florissant, MO

Certified Nursing Assistant (November 2012 - May 2013)

• Provide nursing assistance to residents in a 120-bed long-term-care facility.

• Assisted residents with activities of daily living including helping with meals, transferring using assistive devices,

bathing, dressing and grooming.

• C.A.L.M certified

Paraquad, St. Louis, MO

Certified Nursing Assistant (june 2012 – feb 2013)

• In-home health services

• Provided scheduled care to patient in their home

• Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-

healthcare and nursing-home settings.

• Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering,

emptying drainage bags and bathing.

• Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic

care.

White Castle, Berkley, MO

Cook/Cashier (May 2010 – May 2011)

• Cooking and cleaning

• Customer service

References Available Upon Request

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