Sales Customer Service
Resume:
Justin M.P. Davidson
Page * 801-***-**** ****************@*****.***
Summary of Qualifications
Accomplished, dedicated and client-focused professional, with a career reflecting high-quality performance in boosting organizational profitability and performance through strategic sales and marketing. Notable success building rapport, analyzing customer needs and overcoming challenging obstacles. Consistently exceed challenging sales objectives and contribute to business growth and revenue generation. Well-regarded problem-solving skills; demonstrated proactive mind-set, resulting in better communication, higher productivity and fewer problems. Solid training, development and leadership skills. Additional core competencies include:
Business Growth Initiatives
Client Relations/Retention
Strategic Planning/Analysis
Strategic Marketing
Product Knowledge
Market Positioning
Product Presentations
Process Improvements
Client Acquisition
Sales Management
New Business Development
Industry Trends
Professional Experience
Senior Sales Professional/Sales Mentor
MYBULLFROG.COM 2011 to Present
Monitor daily operations for retail store offering Verizon products/services; responsible for providing supervision and support for team members, customer service, sales, account management and staff scheduling.
Facilitate sales and follow-up calls to customers, promoting additional products/services and addressing any questions/concerns in order to maintain satisfaction and retention.
Maintain high standard of product knowledge to educate customers of product details/features.
Handle a high-volume of sales to prospective customers, actively promoting available services.
Initiate contact with prospective and existing customers, emphasizing product benefits in order to drive sales, increase brand recognition and grow business.
Establish team and individual goals and targets according to customer demand and industry trends.
Provide feedback and coaching to ensure high quality services.
Identify and resolve customer issues and participate in routine communications with clients to ensure complete customer satisfaction.
Conduct training for new team members in customer services, sales and product knowledge.
Provide guidance, support, coaching and mentoring for all team members.
Follow-up with all customers regarding impending upgrades, new products/services and additional service opportunities.
Insurance Agent
UNITED HEALTH ALLIANCE 2011 to 2011
Tasked with promoting insurance plans to prospective customer base using promotional sales techniques. Responsible for account management, client relations, revenue generation and client acquisition.
Cultivated solid sales and business relationships with account holders.
Aggressively pursued and acquired new clientele to achieve business growth and promote profitable operations.
Developed both short and long term sales strategies; executed strategies to achieve financial objectives.
Identified customer needs and financial background to determined appropriate products to recommend.
Reviewed insurance packages with clients, addressing any questions and concerns effectively and efficiently.
Provide customer assistance with delinquent accounts; arrange payment options according to customer needs.
Maintained industry relevance by staying up-to-date with industry trends and standards.
Sales Associate
BACKYARDS INC. 2010 to 2011
Performed daily retail operations, including customer service/support, sales, product promotions and merchandising.
Addressed all customer questions and concerns in an effective and efficient manner.
Responsible for taking care of customer transactions, including cash and credit purchases in addition to returns and exchanges as required.
Processed incoming product and maintained corporate standards for store organization; handled merchandise replenishing to ensure adequate supply of products at all times.
Assisted in setting up displays to promote sales.
Resolved complaints promptly and professionally.
Call Center Supervisor
LMG SATELLITE 2009 to 2010
Assisted with overseeing call center operations, including staff supervision and training, account management, customer support/service and sales.
Conducted staff training to ensure compliance with call center operations, policies and procedures.
Facilitated staff evaluations to ensure high level of performance, quality and productivity.
Verified all employee sales; ensure accuracy and completeness of documentation/orders.
Assisted customers with selecting services according to their individual needs and specifications.
Store Manager
ALERT CELLULAR 2008 to 2009
Provided oversight of mobile device sales operations, including staff supervision and training, promotional sales and marketing, customer service/support, product demonstrations and merchandising.
Facilitated product demonstrations/presentations in order to promote sales and business growth.
Trained staff on customer service, product knowledge and policies/procedures.
Provided support, motivation and coaching for all team members.
Implemented strategic sales and marketing campaigns in order to increase sales and revenue.
Additional Professional Experience
Store Manager
MOBILE ADVANTAGE 2008 to 2008
Assistant Manager
WIRELESS ADVOCATES 2007 to 2008
Vendor
RETAIL STORE SERVICES 2006 to 2007
Pack and Ship Cashier/Assistant Manager
THE UPS STORE 2004 to 2006
Education
General Studies
SALT LAKE COMMUNITY COLLEGE, Salt Lake City, UT
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