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Customer Service Sales

Location:
Dubai, DU, United Arab Emirates
Posted:
April 26, 2014

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Resume:

CURRICULUM VITAE

Contact Details:

Mobile: +971*********

+971*********

E mail: acdvei@r.postjobfree.com

Dubai Silicon Oasis – Dubai, UAE

Batoul Musa

EDUCATIONAL QUALIFICATION

**** –To date - (MBA) Master of Business Administration

Herriot Watt University – UK (Dubai Campus – UAE)

Aug. 2005 - Bachelor of Economic and Social Studies

University of Khartoum.

Khartoum – Sudan.

PROFESSIONAL EXPERIENCE

Mar. 2011 to Nov 2013 - Ajmal Perfume

Dubai – UAE

Position - Customer Relationship Marketing Executive – Loyalty Program Division

Reporting directly to the head of marketing department

Responsibilities:

- Develop and manage the loyalty program for Ajmal Brand

- Oversee the design of the loyalty program and all related features

- Develop and implement the business CRM & loyalty strategy to improve acquisition

and retention of customers

- Define, implement and manage all marketing communications with the members via

email, direct mail and SMS coordinating with marketing team and the marketing

agency.

- Manage the Loyalty program helpdesk team and all operational functions of the

scheme including budget management, customer services queries, and

management of stock items and development of customer facing materials.

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- Coordinate with marketing / sales to design and create effective promotions and

campaigns to retain members.

- Ensure the program system setup is functioning smoothly at stores; coordinating

with IT / System provider to resolve the technical issues.

July 2010- February 2011 - Life cell Arabia FZ LLC

Dubai – UAE

Position - Relationship Executive

Responsibilities:

- Achieve the target sales that are communicated timely manner.

- Generate leads.

- Events planning, organizing and execution

- Conduct presentations for prospected customers.

- Preparation of daily reports for the field works (competitors & potential

customers)

- Market research; report competitor activities and market feedback to

Regional Manager.

- Building relationships with the prospected customers.

- Any other work as assigned by the superior.

September 2007- June 2010 - Dubai Islamic Bank

Dubai - UAE

Position - Customer service representative

Responsibilities:

- Act in achieving Dubai Islamic Bank strategic objectives (customer

satisfaction, customer retention and promote banking products)

- Handle, follow up & resolve Dubai Islamic Bank customer’s complains, cross

and up selling

- Working in highly pressure environment (serving existing/potential

customers as a apart of large customer service team)

- Dealing with banking systems i.e: flex, prime, power card, online banking,

Tracking, Unison…etc.

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PERSONAL SKILLS

Customer service, Marketing communication, Problem solving, Analytical thinking, Creative

thinking, Leadership, presentation skills

ERSONAL SKILLS

Horse riding, Traveling, Reading, Cooking

INFORMATION TECHNOLOGY SKILLS

MS office

PowerPoint

Valid uae driving license

LANGUAGES

English (Fluent).

Arabic (Mother Tongue).

TRAINING

Team building, Communication skills, Telesales techniques - Snap shot consultancy and training

UAE – May 2009

Customer focused approach - Ethos Consultancy & Dubai Islamic Bank

UAE – Jan 2008

AWARDS

Best productivity award for January, April and August 2008 – Dubai Islamic Bank

PERSONAL INFORMATIONS

Date of Birth : 1983

Nationality : Sudanese

Religion : Islam

Marital Status : Married

Gender : Female

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