Customer Service Software

RATHEESH CHANDRAN

Objective

To contribute outstanding technical skills with

[pic] strong commitment and to work as a key player in a

challenging and creative environment.

Contact Information Professional Synopsis

Mobile :+91-974*******

Ph: +91-476******* Dynamic & result oriented professional with over 8

years of experience in Hardware Engineering,

E Mail : windows, system and administration, troubleshooting

********@***********.*** and repair. A team player who also can work

independently on client side.

Present address

Chandralayam,

Manappally South, Education

S.R.P M P.O,

Karunagappally, Microsoft Certified Solutions Expert (MCSE) in

Kollam, Kerala Server Infrastructure, Windows Server 2012.

India 690539 Microsoft Certification ID : 10641542

Diploma In Computer Hardware and Network

Personal Data Engineering.

Date of Birth : 20thMay1983

Sex : Male Provisional National Trade Certificat in

Father : Ramachandran Electrician, Recognized by Govt. Of India.

Pillai

Nationality : Indian

Marital Status : Married

Languages Known : English, Skills/ Personal Attributes

Hindi &

Malayalam Sound knowledge of various Operating Systems.

Good knowledge of all the Hardware devices and their

management.

Passport Details Good knowledge of Network management.

Passport No : L 6479107 Good Analytical skills.

Place of Issue : Trivandrum Self Motivated.

Strong Verbal communication Skills.

Date of Issue : 06/01/2014 Customer Service Orientation.

Team Management skills.

Date of Expiry : 05/01/2024 Problem analysing and solving skills.

Summary of Technical Skills

Server OS Platform: Windows 2000 / 2003 / 2008 & 2012 Servers

Services : ADDS, DHCP, DNS, FTP

Workstations : Windows 98 -2000 / XP/ Vista / Windows 7 /

Windows 8 and Windows 8.1

Applications : MS Office 2003 / 2007 and Tally.

Organizational Profile & Experience

SL No Organisation Designation Duration Responsibility/

Activity

Configuring the Network

1 Techno Point Systems Service Engineer Nov 2012 and LAN cables.

Till Evaluating the Network

date issues, Assembling

computers. Solving the

regular upcoming

hardware problems.

Training of new

joinees.

Monitoring, managing

Jun 2006 and maintaining LAN

2 Gulf Eternit IT Technical to connections,

Industries Assistant August Troubleshooting

2012 operating systems and

application software

related issues,

Networking

troubleshooting and LAN

administration

Materials Management/

3 Azeez & Co. Store In Charge Sept 2004 purchase functions like

to Purchase Requisition &

May 2006 Purchase Order

Creating, Stock

Maintaining, and

Preparing Invoice to

costumers.

Sept 2003 Assembling and

4 J K Computers IT Technician Dissembling the

to computers, Configuring

Sept 2004 computer with internet.

Solving technical

issues of the

computers.

1) Techno Point Systems. (Novemberber-2012 - Till the date)

Techno Point systems is an IT basis Company Provide Systems sales and

services

Essential Duties and Responsibilities:

. Installation, maintenance and configuration of computers and related

software for various applications.

. Troubleshooting of various Hardware, Software and Network.

. Installation of windows 2008 and 2012 standered server, Administration

and security of domain of user groups and sharing of network printers.

. Upgrading the Hardware as well the Softwares on all the machines, on

receiving of the latest

Versions according to the requirements.

. Basic Knowledge of Printers (Trouble shooting).

. Installing and troubleshooting of networks and hardware problems.

. Assembling the computers and installing operating systems and

application software's as per the

requirements.

. Networking, troubleshooting and LAN administration

2) Gulf Eternit Industries (June -2006 - August -2012)

Gulf Eternit Industries (FPI Group) is one of the largest Manufacturing

Company of FC, GRP, GRE, PVC and HDPE Pipes. In Dubai UAE.

Essential Duties and Responsibilities:

. Hardware & troubleshooting different kinds of servers.

. Software / Hardware Installation, troubleshooting of all kind of

Assembled & Branded Computer systems and Notebook

. Installation and trouble shooting of Workgroup and Server Networks.

. Installation of Broadband internet services.

. Troubleshooting of Virus related problems using licensed Anti Virus

software packages.

. Maintain and Schedule the Backup of the Tally Server.

. Planning, Installation, Administration, Networks & maintenance of system

hardware and software

. Infrastructure of 150 to 200 branded and assembled Computers including

Laptops and Domain as well as Workgroup environment with Windows

Platforms.

. Repair and recover from Hardware and Software failure. Coordinate and

communicate vendor if in Warranty

. Regular updates on virus scans & patches updates on windows.

. Configuring Outlook mail account as well as taking backup Emails

including address file.

. Providing technical support/troubleshooting for day to day operation on

LAN and standalone machines Via telephonic or Remote desktop or VNC

software or Net Meeting in Windows

Environment

. Creating slandered process of group policy deployment as well as Active

Directory users and group maintenance

. Perform daily backup operations, ensuring all required files systems and

system data successfully

. Back up to the appropriate media, recovery tapes or discs.

.

3) Azeez & Company. (September-2004 - May 2006)

Azeez & Company is a Distributor of Hindustan Unilever LTD in Kerala

. Inventory controlled sufficient in using Uni-Fy Program in the field of

warehousing.

. Data Entries for receiving items.

. Preparing Invoice to costumers.

. Creating Purchase Order.

. Managing and time keeping of the employees working in our Office.

. To release schedules on suppliers as per plan.

. Follow-up for deliveries.

. Preparing up for Dispatch of materials with Vendors & Confirming

deliveries at Site

. Negotiation of Price and Terms with Vendors in Coordination with

Manager/GM.

. Gather information of all existing purchase patterns, suppliers.

Consolidate and manage the

Database

. Monitoring and reporting the amount spend on various services / goods.

4) J.K Computers. (September-2003 - September 2004)

J.K Computers is the one of most IT Trading Company in Kerala .Authorized

Dealer of HCL Computers.

. Monitoring, managing and maintaining LAN connections.

. Maintaining assigned system within the environment to ensure optimal

performance and determine System upgrade or replacement schedules and

meet established service level of agreement (SLA) Commitments

. Upgrading knowledge base with problem fixing and system knowledge as

directed.

. Upgrading the Hardware & Softwares on all the machines, on receiving of

the latest

Products according to the requirements.

. Troubleshooting operating systems and application software related

issues.

. Installing and troubleshooting of networks and hardware problems.

. Assembling the computers and installing operating systems and

application software's as per the

Requirements

. Networking, troubleshooting and LAN administration.

DECLARATION

I hereby declare that all the information provided by me in this

application is factual and correct to the best of my knowledge and belief.

Ratheesh

Chandran

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