Customer Service Manager

Cory Harbin

*** ****** ***

Akron, Ohio *****

740-***-****

*****@****.******.***

OBJECTIVE

To obtain a management position where I could best utilize my leadership, writing, and

communication skills. Willing to relocate.

EDUCATION

The University of Akron, Akron, Ohio Anticipated May 2013

-Bachelor of Business Technology

Major: Business and Organizational Supervision

Minor: Group and Interpersonal Communication

Certificate: Workplace Communication

WORK EXPERIENCE / QUALIFICATIONS

First Merit Bank. Akron OH June 2013- present

Client Champion

- Handle day to day teller transactions

- Perform audits

- Customer Service, Sales, and Customer Relations

- Receive large cash shipments

- Handle confidential information.

Zee’s Convenience Store at Quaker Square, Akron OH August 2009- May 2013

Student Manager

- Provide supervision, leadership and motivation to10-15 employees on average

- Handle cash and debit/credit card transactions

- Manage daily cash deposits

- Conduct employee interviews & evaluations

- Participate in face to face customer interaction

- Place merchandise and food orders for entire store

- Keep and maintain product inventory

City of Cambridge Cemetery Department. Cambridge OH Summer 2007- 2009 (Seasonal)

- Supervise small work crew

- Grounds keeping and maintenance

- Organize grave plots/land

- Mechanical repairs

COMPUTER SKILLS

- Microsoft Office (Excel, Power Point, Access)

- Imovie, Widows movie maker, Indesign

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