Customer Service Security

CURRICULUM VITAE

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Crisanta Pili Del Rosario

Tondo Manila

Mobile.# 091********/7750866

Email: ******************@*****.***

Objective

To be able to assume a position and establish a rewarding career in a

company where there are excellent growth opportunities, comprehensive

training and monitoring programs as well as supportive work atmosphere

where idea is in encourage.

SPECIAL SKILLS AND INTERPERSONAL TRAITS

> Good knowledge in administration duties, such as visa processing,

airport pick up for newly joined colleagues, preparation of daily and

monthly attendance sheets, duty roster, planning the transportation/

bus schedules to the location pick and drop of security officers,

liaise with accommodation camp boss for allocation of rooms for the

newly joined colleagues.

> Very good knowledge in handling a team of officers from a diverse

nationalities and guiding them to work independently.

> Can work independently and manage workflow, set priorities and meet

goals in a timely manner.

> Knowledge in Standard Operating Procedures as part of a safety team.

> Familiar in operating and monitoring of CCTV, Fire alarm System, ID

Pass system and Safety Equipment.

> Time management skills and ability to deal with all types of clients.

> Knowledge in conducting background investigation, and surveillance.

> Can encode and operate computers such as; Microsoft world/excel/Office

Outlook/ Power Point/Opera/Lotus Notes

> Dynamic team player and willingness to learn and to be trained further

> Good knowledge and comprehension to all firefighting and safety

equipment's usage in case of any emergencies

Work Experience

Admin Officer/Team leader/Designated trainor

Four seasons Hotel Doha Qatar

Sept. 19 2010 to July 30 2013

Responsibilities

> Conduct security patrolling all over hotel premises and report all

safety hazards observed, report all any unattended items for security

reasons

> Assisting the guests in opening Safety Box and conduct door lock

reading for investigation purposes.

> During patrolling making sure that all rooms are properly secured and

if one room is left open guest should be informed and advise to close

it for security purposes and as well inform the security control room

for information.

> Greet guest in utmost manner in calling them by their names and

assisting them.

> Monitoring CCTV with the aim and purpose of preventing & detecting

crime by providing images as evidence

> Make an incident report, filing all important documents and logging

all important events as required

> Operate lotus notes, opera system and replying to all important emails

> in absence of supervisor taking charge of the shift by conducting

daily briefing and monitoring the movement of security officer

> Conduct training for the newly arrive member

Admin Security / Officer In Charge

Marks & Spencer - Dubai Festival City

May 2009 to August 2010

Responsibilities:

> Assigned at security control room, to monitor shop lifters and report

the same to duty manager for apprehensions and relay the information

to all security officers on the ground.

> Ensure and report to branch manager as well as to security location

supervisor all property defects, safety hazards and fire life and

safety matters requiring attention.

> Attend to all customer inquiries and requests immediately, with

respect and to a high standard of customer service.

> Strictly adhere to all company policies and procedures,

confidentiality and ethics.

> Responsible for the preparation of daily roster, Daily inventory of

lost & found, prepare attendance sheet on a monthly basis, conduct

guard monitoring prior to posting deployment of guards and motivate

them of their respective duties and responsibilities

> Ensure visual checks are conducted on fire hose reels outlets,

firefighting equipment's and all other safety equipment, ensuring that

all are in good working order, immediately taking action of any item

of equipment which is faulty.

> Responsible in auditing for all the items delivered, investigating

all discrepancy in cash counter, and preparing job order for the

contractors

CCTV/Control Room Operator

Intercontinental Hotel - Dubai Festival City

February 2008 to April 2009.

Responsibilities:

> Monitoring close circuit television and security control room to

ensure the safety and security of the entire hotel.

> Answer and respond to all guest inquiries and request immediately with

respect and high standard of customer service

> Answer and respond to all Telephone inquiries

> Greet and smile to all newly arrived guest

> Control the issuance of all important outlet keys

> Always alert to any unusual packages, guest or vehicles and report any

to security supervisor on duty for appropriate action.

> Record all observed incidents on a daily log of incidents and submit

same to duty security supervisor.

Receptionist/ Telephone Operator

SITEL Eastwood PHILIPPINES

August 2007 to February 03, 2008

Responsibilities:

> Answer and transferring calls both external and internal

> Filing of various documents to its proper folders and files

> Control of outgoing and incoming important documents

> Responsible for the issuance of proximity ID cards for both employees

and clients

> Controls all incoming visitors & clients to executive department

> Reserve and book the Board Rooms and Meeting Rooms for important

meetings

LOBBY OFFICER/GREETER

SHANGRILA HOTEL, Mandaluyong Philippines

January 2007 to July 2007

Responsibilities:

> Greet & Smile to all newly arrived guests

> Assisting all guest inquiries and request immediately

> Always alert in any suspicious person /things inside and outside the

hotel

> Assign in control room which is responsible in issuing keys, work

permit & daily inventory of all CCTV Equipment, keys.

Telephone Operator/Dispatcher

National Book Store (Quezon Avenue, Quezon City Philippines)

February 2006 to December 2006

Responsibilities:

> Answer telephone inquiries for both customers and other store branches

> Control all incoming and outgoing deliveries Attend to all guest

inquiries and requests immediately, with respect and to a high

standard of customer service.

> Maintaining the time in and out of all the staff

> Compute and issuing staff discounts

> Follow and enforce all work rules outlined in the company policy

manual

> Perform other duties and responsibilities as required on assigned by

the agency

> Do some locker checks outlined from the management/ HR

Receptionist/ Front desk officer

CITIBANK (Libis Quezon City)

January 2005 to January 2006

Responsibilities:

> Answer telephone calls to take messages, answer questions, and provide

information during non-business hours or when switchboard is closed.

> Controls all incoming and outgoing important document

> Effectively correspond with visitors and client as required

> Issuing visitor and employee I'Ds

> Perform other duties as required or assigned by the agency

> Follow and enforce all work rules out lined in the company policy

manual

Personal Background

Nationality - Filipino

Place of Birth - Manila Philippines

Date of Birth - July 29, 1978

Height - 5" 5

Educational Background

College:

Hotel & Restaurant Management

NCBA (National College of Business Administration)

Fairview Campus 1995-1999

Secondary:

Arellano University

1990 to 1995, Sta. Cruz Manila Philippines

Trainings/ Seminars:

Bomb Threat Awareness Training

Four Seasons Hotel Doha

January 05 to 06 2012

Red Crescent First Aid training

Four Season Hotel Doha

July 03 to July 08 2012

Telephone Etiquette Training

Four Seasons Hotel Doha

January 10 to 12 2011

DUBAI POLICE TRAINING (Security training course)

Feb 15 to 19 2009

> Basic First Aid and Basic Life Support

> Basic Fire Fighting

> Response to Emergency

> Bomb Searching/Self defense

Customer Service Training

National Book Store, Cubao, Quezon City Philippines

Nov. 06. - Nov. 15, 2006

Certified license for radio handling/ bomb searching

Pre Licensing training for Security Guard

PAG -ASA Quezon City Philippines

January to March 2004

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