Administrative Assistant Manager

DOLORES M. TOLEDO

ST

**** * ******, ***. **, New York, NY, 10128 * ***********@*****.*** * cel. 212 -470 3060

PROFILE:

Demonstrated ability to handle difficult situations with task.

Familiarity with communicating with clients, attorneys, court officers, and witnesses.

Experienced in preparing and proofreading of pleadings, motions and legal documents.

Trained real estate professional with a strong background in leasing of

residential apartments and building offices.

Skilled in cultivating and supporting tenant relationships that resulted to high occupancy

rates, minimal turnover, and renewal of long term leases

Able to communicate in a clear and concise manner with demanding people and with

different levels of authority and remain professional even at a stressful environment.

Effective team player with a positive attitude and strong interpersonal and

communication skills.

Self-motivated and organized, comfortable taking the initiative and working

independently with minimal supervision.

Resourceful at finding possible solutions to complex problems.

Adept at working under pressure and managing multiple tasks simultaneously.

Knowledge of MS Word, MS Excel, MS PowerPoint, MS Outlook and Windows OS.

EXPERIENCE:

OWNER/LEASING MANAGER 2001 to 2013

DMT Residential Apartments,Manila, Philippines

Developed and implemented all office procedures for leasing of residential apartments.

Turned vacant apartments into a profitable one, developed and initiated strategies to

invite renters on the premises.

Formulated and implemented strategies such as distribution of flyers, referrals,

newspapers and word of mouth advertisements that resulted renters to lease vacant units.

Maintained harmonious relationships with tenants by communicating with them even in

an informal way to gain their confidence and loyalty.

Monitored activities as regards their lease requirements, collection of rent in a timely

manner and assessed their satisfaction regarding the amenities of the properties versus

those of competing rental properties in the area, attended to their concerns and issues,

thereby attaining occupancy rate at 90% to 95%.

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Hired, trained and supervised employees, delegating to them their corresponding duties

and responsibilities, motivating them to perform their tasks effectively and efficiently,

coached and mentored them resulting to work productivity such as the attainment of the

common goal of achieving high occupancy rate.

Integrated decision making skills and good judgment to achieve maximum results.

Accountable for overall operations, controlling costs, profit and loss, budgeting, accounts

receivable and accounts payable.

Prepared documentations and complaints; filed to courts for eviction and attended court

hearings.

OWNER/MANAGER/ LEGAL ASSISTANT

Gemmarks Lending Investors, Manila, Philippines 1994 to 2008

Performed the overall operations of the company.

Reviewed the files of delinquent clients, prepared and sent demand letters.

Entertained delinquent clients, investigated the facts of cases and ensured that all relevant

information was considered.

Identified appropriated laws, legal articles, and other pertinent materials for cases filed in

court.

Drafted complaints, attached exhibits, and filed around 300 cases with court clerks.

Attended the preliminary investigation of the cases filed with the Office of the City

Prosecutor.

Assisted the company lawyer in preparing for trial and attended court hearings.

ADMINISTRATIVE ASSISTANT/BOOKKEEPER 1989 TO 1994

IST & Sons Realty, Manila, Philippines

Prepared lease contract agreements for move in tenants and explained to them the

provisions of the contract of lease that avoided conflicts in owner/tenant relationships.

Conducted and maintained harmonious tenant/owner relationships by utilizing

professional communication at all times and by being compassionate to the tenants that

resulted to their prolong stay in the premises and therefore occupancy rate was

maintained at high level.

In charge of the monthly billings of tenants, facilitated the collection of rents, recorded

correspondingly to tenant’s ledgers and deposited collections to banks.

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Recorded accounts receivables, accounts payables, prepared bank reconciliations, general

ledger, trial balance and profit and loss statements.

Communicated with tenants regarding uncollected accounts and security deposit refunds.

Performed daily operations under the supervision of the Leasing Manager such as

answering of phone inquiries, advertised the vacancies, entertained move in tenants,

inspected the premises as to cleanliness of the common areas and amenities, supervised

contractual and maintenance works.

EDUCATION:

DOCTORAL DEGREE IN BUSINESS ADMINISTRATION (DBA) (Candidate)

Pamantasan ng Lungsod ng Maynila, Manila,Philippines

MASTER IN BUSINESS ADMINISTRATION (MBA)

Philippine Christian University, Manila, Philippines

BACHELOR OF LAWS

Manuel L. Quezon University, Manila, Philippines

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

(Major in Accounting)

University of the East, Manila, Philippines

CERTIFICATIONS:

Licensed Real Estate Broker (Philippines)

Certified Bookkeeper (Philippines)

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