Customer Service Manager

SUSAN MORRIS 778-***-****

**** *********** ***** *.*********@****.**

Coquitlam, BC V3E 2J1

PROFILE

Customer Services Specialist with extensive management experience coupled with excellent decision

making and problem solving skills. Enjoy working with people and able to multi-task in a fast paced

environment.

HIGHLIGHTS OF QUALIFICATIONS

20 years customer service experience with proven management skills

Able to motivate employees and resolve conflicts effectively

Quick learner who easily adapts to new responsibilities

Strong office skills with knowledge of MS office

Professional attitude, interactive, productive and trustworthy

RELEVANT SKILLS AND EXPERIENCE

Responsible for training and hiring staff and performing employee evaluation

Balanced, audited and verified cash register records for each employee and reported errors.

Closed and opened store, responsible for bank deposits and maintained records

Participated in conference calls with sales managers ensuring targeted budgets and deadlines

Updated operating systems to guarantee correct pricing

Processing all emails from business partners and buyers accordingly

Organize, set up and operated a trade show promoting company products

RELEVANT SKILLS AND EXPERIENCE

Customer Service Representative, Inform Brokerage Inc. 2010 - 2013

Customer Service Manager, PJB Primeline 2008 - 2010

Assistant Manager, Build-A-Bear Workshop 2007- 2008

EDUCATION

HIEAC (Hospitality Industry Education Advisory Committee) 1987

Arts & Science Program (Langara College) 1984-1985

ACHIEVEMENTS

B.C. Workplace Emergency First Aid Guest service education and training

Telephone techniques Strive for success

Turning around customer complaints Soccer team manager (5 years)

Girl Guides of Canada Leader (3 years)

Sun Run (Team Building)

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