Customer Service Assistant
Resume:
PO Box ***
Lehman, PA *****
KYLIE KUSTRIN
********@****.********.***
EDUCATION:
Kutztown University of Pennsylvania, Kutztown, PA
Bachelor of Science in Business Marketing
Expected Graduation: May, 2014
EMPLOYMENT:
Grotto Pizza, Harvey's Lake, PA
April 2008 to Present
Server / Bartender / Counter Staff / Front of the House
. Gained excellent interpersonal and multi-tasking skills while
working in several customer facing positions
. Provided excellent customer service through prompt and accurate
delivery of food and beverage in a fast-paced and always
changing environment
. Prepared the restaurant for both opening and closing
. Stayed in constant contact with the servers and kitchen staff to
assure a smooth shift for employees
. Responsible for overseeing and mentoring junior-level wait staff
. Assisted fellow servers and bartenders with their duties
. Operated telephones and ensured fast and accurate service to
customers
Recreational Services Employee, Kutztown University, PA
August 2013 to Present
. Acted as a source of information for students interested in
recreational activities and group exercises
. Sold memberships to community members and alumni
. Worked in a team environment
Community Assistant, Kutztown University, PA `
August 2011 to December 2012
. Gained leadership skills through being an advocate to peers
. Learned mediation techniques through actively supervising
roommate conflict resolutions
. Created unique programs that encouraged residents to meet peers
and become actively involved in their residential living
environment
. Took on a roll of administration of rules and regulations within
the residential community
. Gained time management skills with respect to due dates
. Created monthly newsletters in regards to the happenings of the
residential and university communities
. Provided friendly and helpful services to those entering and
exiting the building
COMPUTER EXPERIENCE:
. Software: MS Word, Power Point, and Excel
ACTIVITIES AND INTERESTS:
. American Marketing Association, Kutztown University Chapter
. Intramural Sports League
REFERENCES: Available upon request
Contact this candidate