Customer Service Sales

Julie Tremblay

**** *** ***** *****, ********, Quebec, Canada ( 514-***-****

********.******@*****.***

OBJECTIVE

Seeking a challenging position with a growth-oriented firm, which will

allow me to both further utilize my skills and acquire new abilities.

EDUCATION

Concordia University (GPA- 3.64)

Montreal, QC

Graduate Diploma in Business Administration

September 2011 - December 2012

Concordia University (GPA- 3.51)

Montreal, QC Bachelor of Arts-

Political Science

September 2007 - December 2011

Dawson College

Montreal, QC

Psychology

August 2004

- December 2006

WORK EXPERIENCE

Aldo Group

Montreal, QC

Pre-ticketing Coordinator

December 2012 - Present

. Supervise new product labelling, delegate assignments to divisions,

assess project feasibility and goal dates

. Create daily/weekly reports involving inventory levels, variations, and

forecasts

. Train supplying factories to use ecWeb platform for ticketing and

ordering functions

. Monitor footwear and accessory products daily on Retek platform and SQL

generated scripts

. Monitor third party and internal ticket printing centres and create

advisory reports for Senior Management

. Create training material for internal/external distribution including

head offices in Hong Kong, China, and Italy

. Prepare statistical reports for all aspects of the ticketing program:

printing activity, turnaround cycles, backlog monitoring

Federated Press

Montreal, QC

Customer Service Agent

September 2010 - December

2012

. Assisted customers with registration to conferences and courses

. Responded to customer questions and queries by telephone and e-mail

. Prepared and organized materials/documents needed for company events

. Assisted in basic accounting using File MakerPro

. Performed administrative tasks including filing, sending out/receiving

mail, and recording/updating databases

H&M

Montreal, QC

Sales Associate May

2006 - September 2010

. Assisted customers with sales of merchandise

. Responded to questions, queries and closing of sales in a polite and

efficient manner

. Tallied and balanced the cash register

. Assisted in the visual presentation of merchandise and organization of

stock

Hillsdale Golf and Country Club

Montreal, QC

Customer Attendant

Summer 2005

. Assisted customers with sales of food and beverages

. Tallied and balanced the cash register

. Stocked and replenished inventory

COMPETENCIES AND APTITUDE

. Sense of planning and organization

. Sense of responsibility, decision making and problem solving

. Attentive

. Team player

. Engaged and professional

LANGUAGES, SKILLS

English ( French

Microsoft Word ( PowerPoint ( Excel ( ecWeb ( RETEK ( Gmail ( Outlook

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