Customer Service Manager
Resume:
Dhaman Gill
Costa Mesa CA *2626
**********@*****.***
EDUCATION:California State University Fullerton- Bachelors Degree Of
Science In Kinesiology
WORK EXPERIENCE:
Premiere Social Solution Newport Beach, September 2013-Present
Account Executive
. Selling of Media marketing and web design to national and local
companies
. Finding my own leads using various online tools and succeeding
. Working in a fast paced office enviroment
. Maintained Various social media profiles for multiple companies
. Leveraged my professional selling skills to create a strong pipeline
of new clients
. Excellent negotiating and dispute resolution skills
. Ability to identify work priorities and requirements up-front and
manage workflow
. Skill in establishing on-going relationships of trust and
understanding with clients
Ritz Carlton Aspen Highlands November 2012-April 2013
Aspen, Colorado-Spa Manager
. Assumed the responsibilities of the Spa Director in his absence.
. Ensured all employees have the proper supplies, equipment and
uniforms.
. Comprehended budgets, operating statements and payroll progress
reports as needed to assist in the financial management of department.
. Managed supplies and equipment inventories within budget.
. Maintained cleanliness of spa and related areas and equipment.
. Understood the impact of department's operations on the overall
property financial goals and objectives and managing to achieve or
exceed budgeted goals.
. Solicited employee feedback, utilizing an "open door" policy and
reviewing employee satisfaction results to identify and address
employee problems or concerns.
. Participated in employee progressive discipline procedures.
. Participated in an on-going employee recognition program.
. Reviewed comment cards and guest satisfaction results with employees.
. Assisted the Spa Director in managing the day-to-day operations of the
spa as necessary.
Spa Supervisor at Spa Gaucin at St Regis Monarch Beach Resort and Spa May
2010-November 2012
. Opening and closing Manager on duty.
. Train new front desk staff on computer systems and retail products.
. Effectively problem solve customer and spa related issues
. Assist in recruitment of staff.
. Responsible for inventory intake.
. Responsible for being knowledgeable of all spa services, pricing, and
other services provided by the Resort
. Cross-trained in other positions to effectively perform other duties
as required.
. Replenish supplies under stocked supplies, as needed
. Maintain clean, organized, functional front desk area with standards
. Complete tasks delegated by Spa Director.
. Effectively deal with customers' issues and complaints.
. Ensure client satisfaction
. Assist Spa associates in dealing with guest inquiries
. Research and solve customer billing inquiries
Spa Concierge
. Maintain Spa Facilities as well as pool & fitness center to 5 star
standards.
. Follow policies and procedures that affect inventory controls.
. Maintain product knowledge of resort activities, facilities, and
amenities to ensure personalized guest service.
. Front Desk responsibilities-Making Telephone reservations for spa
treatments and offering the best customer service available, first
point of contact for all spa guests.
. Proficiency in SpaSoft
SKILLS
Expert user of all Microsoft Office software, with a typing speed of 50
words per minute
Good Communication skills with excellent man management skills
Refined planning and organizational skills
Team Player
Expressing ideas
Meeting goals
Contact this candidate