Medical Practice Manager

Lynda A. O’Hanlon MPA, AE-C

** ***** *****, *******, ** 10536

Cell: 914-***-****/Home: 914-***-****

***************@***.***

Medical Practice Manager, experienced in all aspects of medical practice management: Staff development revenue

cycle management and quality improvement. Certified HIT professional in the implementation and training of the

most widely used EHR systems including Next Gen, eCW, EPIC, Omni MD.

Professional Experience

President and Consultant (2000 – Present)

Catania Associates. Katonah, NY

• Consultation on HIE Exchanges, Electronic medical record systems and contracting with the other

large providers for information exchange.

• Combined a 2 site medical practice into 1 new modern office extending hours and increasing

revenue to the practice by 40%.

• Developed strategic planning process for Community Service Organization and obtaining 3 years of

$75,000 capacity-building grants.

• Implemented and trained 50 staff members on a new HER for a multi-specialty group.

• Developed a Coding Training Course for Pediatricians resulting in an average of 25%improvement

in reimbursement. The training has been updated to include preparation for ICD 10.

• Instructed Ryan White Grantees in Quality Improvement for the NYSDOH- AIDS Institute.

• Developed a marketing plan for a practice resulting in an increase of client sales of 40%.

Implementation and Training Specialist for ISM (2012-20130

• Train all type health care professionals on the Omni MD EHR and Revenue Cycle Management

System. Rated excellent in 95% of trainings.

• Implementation of the OmniMD system in various primary and specialty practices from point of sale

to Go-Live.

• Work with existing clients to improve their efficient use of the system, provide on-site training and

system improvements. Work with design team to improve workflow, template creation and

Billing/Coding solutions.

• Provide guidance to staff on medical practice. Workflow analysis and problem solve specific issues

presented by clients.

o Expertise in Meaningful Use Stage 1, 11, CQMs, PQRI and Attestation and

assisting clients in meeting the criteria.

HIT Implementation Specialist/Trainer (2011-2012

HCNNY, Community Health Center Association of New York State.

• Workflow analysis of all clinical operations of large federally-qualified community health centers.

• Trained center leaders in attesting EHRS and compliance with Meaningful Use criteria.

• Project lead on successful selection, full implementation and provider/staff training of ambulatory E Clinical

Works installation at a large multi-site community health center.

• Team member of Security Risk Analysis Group, Completed Risk Analysis of three groups and developed their

HIPAA Compliance Plan in collaboration with Group Team.

Lynda A. O’Hanlon c: 914-***-**** ***************@***.***

• Team Lead on Diabetes Recognition Program. Resulting in over 70 providers receiving NCQA Recognition.

• Trainer of all group staff and providers, with specialty on one-to-one training for physicians, Pas and NPs.

Program Administrator: (2010)

New York Medical College: Orthopaedic Surgical Residency Program.

Practice Administrator: (2008-2010)

Uptown Pediatrics. P.C., NY, NY.

Premier pediatric practice affiliated with Mount Sinai Medical Center and Pediatric Residency and Fellowship

Programs.

• Implemented full staff customer service training and development program; wrote and implemented user-

friendly Human Resource Manual. Improved staff retention and reduced staff absenteeism by 50% by

implementing a Performance Improvement Program.

• Improved use of EMR by adding server capacity and adding e-prescribing. Implemented integration of emr

with practice management system.

• Improved accounts receivable by 27% by correct coding and improvement in medical billing through billing

staff training, increased use of on-line systems and marked improvement in debt collection.

• Implemented on-line credentialing system which reduced provider enrollment by 3 months.

• Evaluated all insurance contracts for renegotiation and enrolled the practice in additional plans which

improved reimbursement rates and enrolled the practice in Pay for Performance Plans.

Manager, Medicaid and Managed Care Programs (2005-2008)

Planned Parenthood Hudson Peconic, Hawthorne, NY.

• Negotiated improved insurance contracts with national companies, improving rates by 25-40%.

• Liaison to NYS Cancer Screening Program, increasing access to breast and cervical cancer to non and under-

insured women in 4 Counties.

• Developed and trained all clinic staff on the NYS Medicaid Family Planning programs which resulted in 50%

more clients enrolled into PCAP and Medicaid programs.

• Developed and delivered a Medical Coding Program for Family Planning to over 110 PPHP Clinicians.

• Managed all Westchester, Putnam and Rockland Clinical sites in absence of managers.

Director, Mid-Manhattan Surgical Center (2003-2004)

Managed all operations of busy ophthalmic surgical center with a staff of 30 and over 20 surgeons.

Director of Lung Health Policy (1998-2001)

National Office, American Lung Association, NY, NY.

National lung disease program management and development such as Open Airways for Schools© and development of the

National Asthma Educator Certification Board.

Regional Administrator and Chief Operating Officer (1985-1998)

Kingsboro Medical Group, Brooklyn, NY.

Managed a four center multi-specialty prepaid group practice with a 110 *physicians and staff of 300,

Lynda A. O’Hanlon c: 914-***-**** ***************@***.***

SKILLS

Computer:

• Microsoft Office 2007, 2010: Excel, Word, PowerPoint, Access and SQL.

• Quick Books

• EHRs: NextGen, Greenway, Vista, E Clinical Works, GE Centricity and EPIC, Athena, Open Dental and OmniMD.

Insurance/Medical

• Revenue cycling and medical practice billing.

• ICD 9 and CPT Coding and Training( Learning ICD 10)

• Plan, Medicare and Medicaid contracting and negotiation.

• Corporate compliance, HIPPA in medical practice

• Disease management, Quality Improvement

• Provider relations, professional contracting and credentialing.

Language

Read, write and speak Italian and Spanish.

Certifications

• Certified HIT Implementation/Trainer Specialist, 2011

• Certified Asthma Educator

• Quality Improvement Professional.

• Fire/Safety Director.

Education and Professional Training

M.P.A., Health Care Policy, Rutgers University, Newark, NJ.

B.S. Biology and Modern Language, St Bonaventure University, St. Bonaventure, NY.

Health Information Technology Certification, SUNY WCC, Valhalla, NY. (2011)

Global Public Health Certificate, New York Medical College, School of Public Health. (2009)

Contact this candidate