Administrative Assistant

Seema Sequeira

** ********* *****, ***********, ** M1V 2B4 • Tel: 416-***-**** • E-mail: *************@*******.***

Profile

A highly motivated, competent and proactive Administrative Assistant with over 7 years of working experience in diverse

office environments. Strong ability in performing a variety of tasks, meeting deadlines and multi-tasking capabilities.

Proficient in MS Office application programs. Readily takes on new responsibilities and challenges and works supportively

with clients, colleagues and administration. An enthusiastic team player who is extremely dedicated to utilize earned skills in

the field of administration by working effectively and consistently.

Business Experience

TD Insurance Oct 2007 – Oct 2013

Administrative Assistant, Accident Benefits Claims Dept.

• Assist Analysts with completing necessary forms and steps relating to accepting, rejecting OCF 18

Treatment Plans,

paying for treatment or assessment and setting up Insurer’s Examination to help clients return to optimal functions.

• Ensure medical invoices and disability payments are entered into the system and processed according to

financial guidelines within the legislated time frame.

• Support Analysts by entering variety of reports; transferring hard copy reports into an electronic format

for easy reference.

• Prepare new files for claims and fill in the requisite information. Update the claims file regularly as per

the development in claims transactions to ensure smooth claims support.

• Generate daily reports for the Adjusters and Management.

• Maintain confidential claims information including correspondence with sensitive information.

• Manage general office tasks including; maintaining office supplies, looking through incoming mail,

distributing mail, preparing correspondence, statement letters, faxing, scanning, photocopying and answering customer

phone calls.

• Co-ordinate with the legal advisor in carrying out settlements & issuing full and final payments.

• Assigning and scheduling mediations to Mediation Analysts and ADR’s (Alternative Dispute Resolution).

Updating mediation schedules and settled files on the FSCO site (Financial Services Commission of Ontario).

Follow up with Legal Firms via e-mail /telephone regarding the same during mediations.

• Nominated for two All Star Awards in recognition of outstanding performance for scheduling and

handling

mediations efficiently and for assisting the Casualty Department with their backlog in documenting

numerous reports diligently.

Aviva Insurance Mar 2007 – Jun

2007

Office Assistant, Claims Dept.

• Prepare new files for claims and fill in the requisite information.

• Update the claims file regularly as per the development in claims transition and maintaining accurate

claim records.

• Generate appropriate letters for claim investigation and billing.

• Submit client & damaged vehicle details to appraisers for appraisal of damaged vehicles.

• Maintain the claims transactions account records, spreadsheets and databases of the organization.

• Arrange pick-up of damaged vehicles to Auto Repair Shop & arranged appraisals with preferred body

shop & rental vehicles.

Seema Sequeira Page 2

Divine Infant Catholic School Sep 2005 – June 2006

Volunteer

• Volunteered as an Assistant to the Grade 1 Teacher and Library

• Attended to kids with behavioral and speech issues

Morneau Sobeco Sep 2003 – Jan 2004

Office Assistant

• Administer pension plans of US & Canadian clients and updating database.

• Work hands-on in the US billings and enter billing information for US companies

• Perform standard pension benefit calculations in accordance with plan rules and legislative requirement.

• Develop reports of client benefit plans, group insurance programs.

• Review and prepare financial reports relating to benefit plans, annual reviews and client proposals.

• Update and balance spreadsheets and reconciliation statements.

• Log and fill insurance change forms and worked on eligibility/enrollment

Rogers Cable Jan 2002 – Mar 2002

Administrative Assistant, Service & Maintenance Dept.

• Provide administrative support to the Service, Maintenance and Installations team.

• Sort, distribute and determine action on incoming mail and faxes.

• Maintain security card access systems.

• Prepare memos, reports, spreadsheets including processing invoices, faxing, photocopying, data entry,

filing, ordered office supplies, etc.

• Issue new work orders and permits for contractors.

Miscellaneous 2002 – 2007

Worked temp/contract in various companies through placement Agencies as Admin Support, Data Entry, Order Entry, Office

Assistant

Education & Professional Development

• Bachelor of Arts Degree, University of Bombay, India

• Administrative Practice Diploma, N.N. College of Home Science, India

Computer Skills

• Microsoft Office Outlook, Word, Excel, AS 400, Claims Centre.

• Typing speed: 65 wpm

Community Involvement and Interests

• Was a member of the United Way Committee. Assisted them by selling tickets for various events.

Contributed and participated in bake sales, casual days & other activities for fund raising.

• Volunteered in assisting elementary students and children with special needs at The Divine Infant

Catholic School, Scarborough, Toronto.

• Travelling, Camping, Music and Cooking.

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