Customer Service Representative
Resume:
Ashley Doss
Cleveland, Ohio 44120
******.*****@*****.***
Experienced customer service representative seeking a position that allows me to utilize my
interpersonal skills to work independently as well as with a team in order to accomplish
professional goals
SUMMARY OF QUALIFICATIONS
• 60 wpm
• Exceptional verbal and written communications skills
• Outstanding organization and multi-tasking skills
• Proficient in all Microsoft Applications
• Exemplary Customer Service Skills
PROFESSIONAL EXPERIENCE
Ramah Junior Academy Cleveland, OH Jan-Jun 2012
Music Teacher
Managed classroom of students through maintaining record of grades, activities, and
behavioral issues. Taught students required course material including theory and musical
concepts.
Marc’s Inc. Berea, OH 2011-2012
Cashier/Customer Experience Representative
Provided excellent customer service through handling customer transactions including,
but not limited to: greeting customers, ringing merchandise, and bagging purchases.
Responsible for cash drawer including counting and balancing money and printing receipt of
daily sales
London & Associates Cleveland, OH 2010-2011
Data Entry
• Entered pertinent confidential information into secure database
• Researched and ascertained critical source data forwarded to collections dept
• Utilized company intranet for alphanumerical input into Microsoft excel
Amerimark Direct Middleburg Heights, OH 2008-2009
Order Entry Representative
Assisted customers in telephone orders through knowledge of products and services,
educated customers of beneficial products based on personal purchasing needs and/or history.
Received and input orders as well as maintained follow ups about status of orders as well as
inquiries about pricing, billing, and inventory.
Burger King Cleveland, OH May-Aug 2005
Cashier
Greeted and serviced customers. Input orders and completed transactions for items purchased.
EDUCATION
Cleveland School of the Arts Cleveland, OH
High School Diploma Obtained- 6/2006
References Available Upon Request
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