Sales Customer Service
Resume:
KRASIMIRA
MALCHEVA
Professional Profile
Burlington, ON L7P 3H2
Proven track record of exceeding sales objective and account development,
regularly exceeded revenue expectations.
*********@*****.***
Experienced in being the focal point for clients for all sales and related issues;
acted as point person for preparation of quotations, proposals and subsequent
contract negotiations with new clients.
Highlights
20+ years strong sales background including strong networking and prospecting.
Extensive customer service experience with Canada’s most famous women’s
clothing retail store.
Recognized for actively participating in staffing development and training, and
productivity improvement.
At Comark Inc. awarded ‘2008 Super Seller’ for driving sales and customer
experience, and boosting productivity.
Member of the Clio’s distinguished “Club 100” for increasing brand awareness and
creating long lasting relationships with the customers.
Business Development Experience
Managed accounts include the entire sales process from business development
prospecting and specifications through contract negotiations and post-sales
support.
Used qualified leads to generate new prospects and then converted those
prospects into signed contracts; maintained a current database for all prospects
Monitored competitors and proposed changes in strategies and collaborated with
owners and senior management to determine a necessary sale approaches;
responsible for identification of decision makers within a target leads sources.
Leveraged the products' knowledge to maximize revenue growth and increase local
market share; demonstrated products and delivered technical knowledge in
providing detailed and effective on the phone and in-person product
demonstrations.
Attended industry trade events and organized company sponsored customer
events and demos. Supervised and trained sales staff according to regulations and
procedures.
Experienced in sales forecasting, budgeting, and managing sales expenses;
tracked sales activities regularly and completed sales reports.
Strong computer skills: MS Office (Word, Excel, and Outlook).
Work History
Comark Inc., Clio at Guelph, Ontario Sales Associate 2007-2010
GR Electronics, Sofia, Bulgaria Product Manager - Sales 2001-2004
Medical University, Plovdiv, Bulgar ia Med. Records Administrator 1992-1993
B. Braun Melsungen AG, Bulgaria Sales Representative 1990-1992
Education
Plovdiv University, Bulgaria BSc. Economics and Soc. Sci. 1996-2001
Medical College, Plovdiv, Bulgaria Practical Nurse 1993-1996
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