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Sales Customer Service

Ingersoll, ON, Canada
April 25, 2014

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Professional Profile

**** ******** **** **.

Burlington, ON L7P 3H2

Proven track record of exceeding sales objective and account development,


regularly exceeded revenue expectations.

Experienced in being the focal point for clients for all sales and related issues;

acted as point person for preparation of quotations, proposals and subsequent

contract negotiations with new clients.


20+ years strong sales background including strong networking and prospecting.

Extensive customer service experience with Canada’s most famous women’s

clothing retail store.

Recognized for actively participating in staffing development and training, and

productivity improvement.

At Comark Inc. awarded ‘2008 Super Seller’ for driving sales and customer

experience, and boosting productivity.

Member of the Clio’s distinguished “Club 100” for increasing brand awareness and

creating long lasting relationships with the customers.

Business Development Experience

Managed accounts include the entire sales process from business development

prospecting and specifications through contract negotiations and post-sales


Used qualified leads to generate new prospects and then converted those

prospects into signed contracts; maintained a current database for all prospects

Monitored competitors and proposed changes in strategies and collaborated with

owners and senior management to determine a necessary sale approaches;

responsible for identification of decision makers within a target leads sources.

Leveraged the products' knowledge to maximize revenue growth and increase local

market share; demonstrated products and delivered technical knowledge in

providing detailed and effective on the phone and in-person product


Attended industry trade events and organized company sponsored customer

events and demos. Supervised and trained sales staff according to regulations and


Experienced in sales forecasting, budgeting, and managing sales expenses;

tracked sales activities regularly and completed sales reports.

Strong computer skills: MS Office (Word, Excel, and Outlook).

Work History

Comark Inc., Clio at Guelph, Ontario Sales Associate 2007-2010

GR Electronics, Sofia, Bulgaria Product Manager - Sales 2001-2004

Medical University, Plovdiv, Bulgar ia Med. Records Administrator 1992-1993

B. Braun Melsungen AG, Bulgaria Sales Representative 1990-1992


Plovdiv University, Bulgaria BSc. Economics and Soc. Sci. 1996-2001

Medical College, Plovdiv, Bulgaria Practical Nurse 1993-1996

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