Customer Service Management
Resume:
Sherry Hammett
Richmond Heights, Ohio 44143
***********@*****.***
PROFESSIONAL PROFILE
A highly motivated finance professional with over 30 years of experience. Responsible, result oriented team player with
the focus on commercial lending and business fulfillment. Extensive collateral management and documentation
knowledge of loan structure with the ability to effectively communicate with all levels of management and customers to
accomplish team and company goals
Good understanding of loan products Legal Aspects of Leasing
Understanding of proper lending procedures Communication Skills
Organizational Skills Time Management Skills
Research Abilities
Computer Literacy •
In-depth knowledge of banking industry
Document compliance
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Team building skills
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PROFESSIONAL EXPERIENCE
Collateral Administrator
2006 Present
Key Bank Corporation, Cleveland OH
Regional Bank Headquartered in Cleveland, 22nd Largest Bank in the US
Processing, prepping, reviewing, filming and housing off all loans from branches
Checking paperwork for errors
Assure government compliance is adhered to
Assure loans are properly signed
Assure loans include “right to cancel” clause
Assure that loans include a signed note
Check for errors in loan paperwork
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Lease Supervisor
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2001 2006
Key Bank Corporation, Cleveland Ohio
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Regional Bank Headquartered in Cleveland, 22nd Largest Bank in the US
Managed day to day operation of leasing team
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Supported growth and effectiveness of employees
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Sherry Hammett • 440-***-****• **********@*****.***
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Training and development of employees
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Assured that employees possessed all tools needed to work effectively
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Coached and shadowed employees
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Delivered the highest quality of customer service to internal and external
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customers
Executed strategies needed to improve revenue and control cost
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Worked to minimize errors
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Assured that employees were cognizant of how their performance effected
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customers
Leasing Processor
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1996 2001
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Key Bank Corporation, Cleveland Ohio
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Regional Bank Headquartered in Cleveland, 22nd Largest Bank in the US
Processed paid leases
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Processed title work
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Assist with out of state leasing transfer
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Assists customers with “end of lease” process
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Bank Card Accounting Associate
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1990 1996
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Key Bank Corporation, Cleveland Ohio
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Regional Bank Headquartered in Cleveland, 22nd Largest Bank in the US
Created spread sheet reports of daily account balances for corporate and
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personal accounts
Processed daily card payments
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Assured accuracy of reports for debits and credits
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EDUCATION
Dyke College, Cleveland Ohio
Bachelor of Business Administration
1983
ADDITIONAL SKILLS AND TRAINING
Microsoft Word
Microsoft Excel
Key View
Sherry Hammett • 440-***-****• **********@*****.***
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Quick Books
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Lending Pro
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H and R Block Tax Preparation School 2006 2010
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H and R Block, Cleveland, Ohio
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Management Training Program 1983
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1986
Dollar Bank, Cleveland Ohio
Professional references readily available upon request
Contact this candidate