Sales Customer Service
Resume:
Nicklaus Kerr
Richmond, TX 77407
Home: 832-***-****
********.****@*****.***
Professional Summary:
Skilled CAD Drafting professional with hands-on experience using established design techniques to
produce precision technical plans, blueprints, drawings and models.
Technical Skills:
• Design review
• AutoCAD 2004-7
• Conflict resolution
• Mechanical drafting
• Team leadership
• HVAC design/drafting
• Data management
• Autodesk AutoCAD software
• Risk management processes and analysis
• Software/hardware QA
Related Work History:
08/2007 to 01/2008 - Piping Designer
Polaris Engineering - Lake Charles, LA
Responsibilities:
• Assist engineers with initial design and final design solutions on the project.
• Conceptualize plans, details, and sections to accurately convey construction or fabrication requirements.
• Prepared 2D and 3D designs under the supervision of the Lead Piping Engineer.
• Responsible for checking and back checking computer models and piping drawings.
• Ensured compliance with approved design standards, to provide quality design.
• Coordinated vendor supplied drawings and information into project drawings.
• Prepared Bill of Materials.
06/2003 to 05/2004 - Piping Designer
Fluor Corporation - Sugar Land, TX
Responsibilities:
• Worked on designated project to solve business problems.
• Developed a foundation for basic requirements necessary to be successful in a business environment.
• Assisted with preparing status reports and utility of performance metrics.
• Tracked document and communicate progression of tasks and provided follow-up to ensure on-time
completion.
• Interacted with business partners and technical designers to comprehend business requirements and
translate them to a technical solution.
Other Work History:
02/2010 to Current - Insurance Producer
State Farm - Katy, TX
Responsibilities:
• Closed an average of 25 new sales per week.
• Calculated premiums and established payment methods for sales.
• Identified and solicited sales prospects in agency databases.
• Evaluated leads obtained through direct referrals, lead databases and cold calling.
• Met with 10 existing and prospective clients each week to select appropriate insurance policies.
• Modeled exceptional customer service skills and appropriate diagnostic sales techniques.
• Negotiated new and renewal production goals with business development manager.
01/2008 to 02/2010- Dispatcher
Roadrunner Restoration - Houston, TX
Responsibilities:
• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations
according to customer requests, specifications, or needs, using radios or telephones.
• Arrange for necessary repairs in order to restore service and schedules.
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors
using telephones and two-way radios.
• Prepare daily work and run schedules.
• Receive or prepare work orders.
05/2005 to 08/2007 - Sales
RadioShack- Sugar Land, TX
Responsibilities:
• Greeted customers in a timely fashion while quickly determining their needs.
• Recommended merchandise to customers based on their needs and preferences.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and
security practices.
• Developed a comprehensive training program for new sales associates.
• Planned and directed staff training and performance evaluations.
• Reviewed operational records and reports to project sales and determine profitability.
• Approved all sales staff budget expenditures.
• Promptly resolved all customer requests, questions and complaints.
• Built relationships with customers and the community to establish long-term business growth.
Education:
2003 - High School Diploma
Stephen F. Austin High School - Sugar Land, TX
Current - Piping Design Courses
Houston Community College - Houston, TX
Accomplishments:
• Independently designed and developed quality designs for small projects and subsystems.
• Awarded the Medal of Achievement Award upon graduation.
Contact this candidate