Customer Service Sales

Shannon Kelley

**** ******** ***, **********, ** 71104

Home: 318-***-****

***************@*****.***

PROFESSIONAL SUMMARY

Dedicated Customer Service Representative motivated to maintain customer satisfaction and

contribute to company success. Results driven [cashier] with proved Personable and responsible,

Cashier with over ten years in retail and customer service. I am a Solid team player with upbeat,

positive attitude ability to establish rapport with clients. I am a Dedicated Customer Service

Representative motivated to maintain customer satisfaction and contribute to company success, Energetic

and reliable Retail Sales associate skilled in high end merchandise environments

Enthusiastic customer service/tele sales representative with in depth knowledge of sales,

account management and training.

SKILL HIGHLIGHTS

Strong organizational skills Energetic work attitude

Active listening skills Large cash/check deposits expert

Seasoned in conflict resolution Markdown/promotional procedures

Sharp problem solver Store maintenance ability

Opening/closing procedures Top sales performer

Visual merchandising proficiency Telephone inquiries specialist

Customer service expert

Computer proficiency

Microsoft word

Telephone skills

Microsoft Excel

Microsoft power point

WORK EXPERIENCE

Cage Cashier, 01/2014 to Current

Eldorado Casino Shreveport, Louisiana

Expressed appreciation and invited customers to return to the casino. Managed quality

communication, customer support and quality representation for each customer. Worked under

strict deadlines and responded to service requests and emergency call outs. I Assist customers

with their winnings. I cash checks, travelers checks, cash out chips, E tickets, chips, run the slot

window, get customers approved to cash checks by running credit, and balance a draw from a

100,000 and up.

Cage Cashier, 08/2011 to 01/2014

Sam's Town Casino Shreveport, Louisiana

Trained new employees, when they were hired. I worked in the main vault, which was a million

and up. I cashed checks, chips, jackpot winnings, traveler’s checks, coins, run slot window; issue

VIP cards, and balance draw and paperwork every night. I worked as a team member performing

cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to

return to the casino. Worked under strict deadlines and responded to service requests and

emergency call outs. I promptly respond to general inquiries from members, staff, and clients via

mail, e mail and fax.

Aisst Manager, 01/2005 to 08/2010

Young Used Tires Shreveport, Louisiana

Communicated all merchandise needs or issues to appropriate supervisors.

Performed store opening duties, including counting cash drawers and checking all equipment for

proper functioning. Organized the store by returning all merchandise to its proper

place. Replenished merchandise shelves with items from the stockroom.

I took special orders in person and over the phone to generate of additional revenue. Generated

leads for new sales through telephone and email contact with customers. Processed merchandise

returns and exchanges.

Recommended, selected and helped locate merchandise based on customer needs and

desires. I developed new customer prospects or referrals.

EDUCATION AND TRAINING

Accounting/Business, 2015

University of Phoenix Bossier, Louisiana, United States

My Coursework is in Business, Marketing and Communications, Continuing education in Accounting.

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