Manager Engineer

Robert L. Schlifke

* ***** *** ******** *****

Naperville, Illinois 60563

Home Phone: 630-***-****

Cellphone: 630-***-****

Primary Email: *******@***.***

Alternate Email: ************@*****.***

Professional Summary

• Network Management Specialist for 15 years working on Windows, UNIX, Linux and HP-UX servers

in the area of Network Monitoring of large corporate networks.

• Collected and documented HPOM Message browser for agent down messages and recorded them to a

shared network drive; restarted down agents on Windows and UNIX servers.

• Attended training and supported BMC Proactive Net Performance Manager Software.

• Worked extensively with HP Network Node Manager and HP Operations Manager software for

managing large corporate networks for many years.

• Also have UNIX experience that has been used to install new monitoring software on management

servers and to install updated HPOM agents on managed servers.

• Installed, configured and maintained HP SiteScope versions 10, 11 for monitoring the U.S.

Department of Veteran’s Affairs websites.

• Supported and maintained HP SiteScope monitoring software for monitoring VA websites.

• Installed, configured, maintained and supported HP NNMv6.2, monitoring software, CiscoWorks and

Netcool on 55 Solaris 8 Sun-Fire 280R management servers.

• Supported and maintained Citrix Server Farm implementations using Windows 2008, 2008R2,

NetBackup Disaster Recovery software

• Studying for the CCNA Exams to be taken April/May 2014

Skills

Operating Systems Solaris 9/10, HP-UX, Linux (Red Hat Enterprise, Mandrake), SunOS, FreeBSD,

SCO-UNIX, Windows NT/2003, 2008, 2008R2, MacOS

Hardware Sun SPARC, ULTRA SPARC, Sun Enterprise 450 - HP9000 K460, D350, D370 -

Compaq, Dell, Gateway, IBM Servers, HP printers, Cisco 2500, 3660 routers,

Catalyst Switches, Cisco routers and switches, Nortel Networks routers, hubs,

terminal servers and similar support equipment, NetScout RMON probes, EMC

Symmetrix, EMC Celerra File Server (Linux scripting) and HP C7000 Blade Servers

Software CDE, X Windows System, Exceed, HP OpenView NNM and HPOM, Concord

eHealth, NetMetrix, Sun Sunnet Manager, DNS (BIND 4.9.x and 8.x), TCP/IP,

NIS, NTP, NFS, SNMP, SMTP, Apache HTTP, Veritas Nerve Center,

CiscoWorks for UNIX, CiscoWorks 2000, Cisco Transport Controller, NatKit,

Cisco Network Registrar (CNR) BMC Patrol, NetSys, CRM, Cisco WAN

Manager, nGenius RTM, Telemon, NetID, Lucent QIP, SNMP Research, Nortel

Optivity, WebNM, What’s Up Gold, ARS Remedy, IBM Netcool Omnibus,

NetBackup 7.5 Agents, Bare Metal Restore, AdventNet Monitoring Software,

NetScout nGenius Performance Manager, BMC BladeLogic, BPPM monitoring

software, UC4 AppWorx Job Automation software and Citrix XenApp 6.5

Experience

Nu Info Systems, Inc. – West Palm Beach, Florida Sept 2013 – April

2014

Telecommunications Analyst, Alcatel-Lucent Naperville, Illinois

• Worked with Symantec NetBackup products including Bare Metal Restore on Windows 2008/2008R2

servers

• Installed and configured HP C7000 Blade servers using Windows 2008 and 2008R2 Servers and

Citrix XenApp 6.5 software for use in Citrix Server Farms for AT&T Data Centers in the Western

United States

• Performed Disaster Recovery and Testing using Symantec NetBackup and Bare Metal Restore

software products on Windows 2008 and 2008R2 Servers

• Provided SARB Vulnerability Server testing for many HP C7000 Blade servers in ALU’s Server Lab

in Naperville

Column Technologies – Lombard, IL Apr 2013 – Jul 2013

FLS Support Application Analyst

• Worked in Column’s Lombard office doing phone support for all BMC’s network monitoring products

for Column customers.

• BMC Proactive Net Performance Manager Administrator

Blue Cross Blue Shield – Oakbrook Terrace, IL Oct 2012 – Mar 2013

Network Monitoring Engineer

• Installed and configured HP NNMi servers on Windows 2008R Management servers for the HCSC

network.

• Collected and documented HPOM Message browser for agent down messages and recorded them to a

shared network drive.

• Restarted down agents on Windows and UNIX servers that were all Solaris 9/10 OS’s, t roubleshoot why

the agents weren’t working or reinstall the agent software if it wasn’t installed. Had to SSH into each

server, login and navigate to a specific area on the each server and reinstall the agent software, making

sure that it reporting back the management server.

• Upgraded and installed new HPOM agents using BMC Blade Logic Server Automation software.

• Installed and configured Cisco Wireless LAN MIBs on all NNMi servers to monitor HCSC’s wireless

network environment.

TEKSystems, Inc – Downers Grove, IL Mar 2012 – Oct 2012

Network Monitoring Engineer – Motorola Solutions

• Configured and maintained Advent Net software monitoring for Motorola Solution customers like

Sears, Kohl’s and Ross Development for 24 by 7 monitoring of their stores for Linux servers.

• Maintained Netcool probe server lookup tables for use with Netcool Omnibus for reporting alarms to

the Motorola Network Operations Center to keep Netcool lookup tables current.

• Configured new store monitoring setups for many Motorola Solution customers using ICMP

monitoring where alarms would be reported directly to Netcool Omnibus to get accurate alerting.

DeVry University – Oak Brook, IL Oct 2011 – Mar 2012

Tools Engineer

• Supported and maintained HP OpenView Operations 8.1 management server that monitored over 200

Solaris 10 servers for DeVry University’s large IT server environment.

• Installed, configured and maintained HP Network Node Manager (NNMi) version 9.x.

• Monitoring DeVry network routers and switches running on a virtual Windows management server

platform.

• Attended many planning meetings for DeVry monitoring projects and gathered critical monitoring

information for monitoring special DeVry projects.

• Supported and maintained UC4 Job Automation software for DeVry’s Operations Center

Veterans Affairs – Hines, IL Sep 2007 – Jul 2011

Senior Network Administrator

• Supported and maintained HP OpenView Node Manager Versions 6.x, 7.x, 8i and 9i for the U.S.

Department of Veterans Affairs Network and Security (VA-NSOC) Center in Hines, Illinois.

• Supported and maintained HP OpenView Node Manager on Solaris Sun-Fire v490 servers.

• Utilized Solaris 8/9 OS.

• Supported and maintained Cisco works servers for maintaining VA distribution and access routers.

• Installed, configured and maintained HP Network Node Manager Version 9i on two Windows 2003

virtual servers.

• Supported and maintained HP SiteScope monitoring software for monitoring VA websites.

• Installed, configured and maintained HP SiteScope versions 10, 11 for monitoring the VA Veteran’s

websites.

Acxiom Corporation – Downers Grove, IL May 2005 – Jul

2007

OVO Administrator

• Created, supported and maintained HP OVO software templates and server configurations for the

management of one hundred and thirty HP-UX PA-RISC, Itanium and Linux Enterprise servers.

• Moved, added and reconfigured Solaris 7/8 servers from Illinois to the new Conway Arkansas Data

Center.

• Performed file restorations using Veritas NetBackup for Acxiom network users.

• Maintained complete documentation for OvO template configurations.

• Designed, customized, and supported KSH scripts for OvO templates.

• Supported 24x7 technical on-call support for ERM Group after hours.

• Completed large-scale server monitoring migration from the Bensenville Illinois Data Center to

Acxiom Corporation Data Center in Conway, Arkansas in October 2005.

SBC Data Communications – Arlington Heights, IL Jan 2004 – May 2005

Senior Network Admin III

• Performed customer turn-ups for the PremierSERV Managed Services customers in Arlington Heights,

IL.

• Installed, configured, maintained and supported HP NNMv6.2, monitoring software, CiscoWorks and

Netcool Omnibus on Solaris 8 Sun-Fire 280R management servers.

• Configured and supported Cisco routers for new and existing Frame Relay circuits for PremierSERV

Managed Services.

• Performed troubleshooting and configuration of Cisco routers, NMS platforms and Frame Relay

networks.

• Installed and configured SNMP and TL-1 network monitoring of Cisco ONS-15454, ONS-15530, and

ONS-15540 optical platforms.

• Created and revised Korn Shell scripts for HP Network Node Manager to perform special network

operations.

• Configured OVO servers for monitoring customer Windows 2003 and Cisco Call Manager servers.

R.R. Donnelley and Sons - Prosoft Technology Group Downers Grove, IL Jul – Sep 2003

Tools Analyst

• Maintenance and support of HP OpenView Node Manager 6.2 for monitoring RRD’s Windows servers.

• Pushed out agents and templates updates using HP OpenView Operations (OVO 7.1).

• Monitor SLA’s and network health using Concord eHealth.

• Create weekly and monthly network metrics reports for RRD Corporate Management.

• Troubleshoot network connectivity problems using HP toolsets.

Burwood Group, Inc. - TekSystems, Inc – Chicago, IL Mar – Apr 2003

Systems Admin

• Installation, configuration, monitoring, and documentation of What’s Up Gold Windows-based

monitoring software.

• Configured What’s Up Gold Version 8 for Windows and WebNM for Ariel Mutual Funds,

Chicago, IL.

Household International - TEKsystems, Inc. - Prospect Heights, IL Jul – Sep 2002

Communications Specialist

• Management of BIND, DNS, and Cisco Network Registrar (CNR) for the large HI enterprise network.

• Maintenance and support for HP Openview Network Node Manager 6.1 for 3500 Cisco-based network

devices including routers and switches.

• Maintained all technical instructions and procedures using Lotus Notes.

• Created and updated CNR Korn Shell scripts to update DNS.

Blue Cross/Blue Shield Association - TEKsystems, Inc., Chicago, IL Feb – Mar 2002

Network Installer

• Installation and configuration of two CiscoWorks and nGenius NMS servers for the Chicago and

Washington D.C. networks using Windows 2000 to manage 100 Cisco devices including the 6509, 2924,

and the 3524 Catalyst switches; 3660 routers, VPN concentrators, and the PIX firewall.

• Installation and configuration of NetScout Fast Ethernet and Gigabit Ethernet RMON probes.

Education

Northern Illinois University, DeKalb, IL

Bachelor of Science in Computer Science, December 1990

College of Dupage, Glen Ellyn, Illinois

Associate of Science, August 1988 - Computer Science

Associate of Applied Science, June 1982 - Manufacturing Technology

Training

Attended the Net Scout nGenius Performance Manager class in June 2011 in Chicago, IL

Attended Online-Instructor led training for BMC Proactive Net Software in July 2013

Completed CCNA Certification classes with MicroTrain Technologies in Chicago, IL in September 2013

Currently working towards CCNA Certification

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