Customer Service Medical
Resume:
Gail Gauldin
Olive Branch, Mississippi 38654
****.*******@*****.***
OBJECTIVE
To obtain a position as a medical office professional that will make full use of my existing skills
while providing further opportunities for professional growth and advancement within an
established business.
SUMMARY OF QUALIFICATIONS:
Able to work independently and as a team member
Excellent communication and organizational skills
Experienced at motivating others to increase efficiency and productivity
Strong problem solving skills, skilled in decision-making, organization, and analysis of
information
SUMMARY OF SKILLS:
Patient Relations Skills/Ethics
Computer, Disability, and Insurance Knowledge
Evaluation Management Codes
CPT and ICD-9-CM Coding
Universal Claim Forms
Electronic Billing
Obtaining Patient Information
Knowledge of Medical Terminology
Medicare/ Medi-Cal
Oral and Written Communications
Oral Function Modality Study
Management Reports
10 Key/ Typing
EDUCATION
Concorde Career College, Southaven, MS (expected 2014)
Medical Office Professional Diploma
Member of the Student Leaders’ Organization
Awards: Perfect Attendance Award for six terms
Master Typist (45 wpm)
PROFESSIONAL EXPERIENCE
New Era Hospice, Southaven, MS (February2014 – March 2014)
Medical Office Professional Externship
Answered multiple phone lines
Handled the various operational functions
Provide excellent customer service and product knowledge
Assisted with and attended marketing presentations
Managed documents in paper and electronic filing systems
Ensured availability of treatment information by filing and retrieving patient records
Lyles & Tippet, Collierville, TN (2006 – 2008)
Office Manager
Provided Monthly Statements
Assisted Debt and Recovery
Provided excellent customer service and assisted with sales
Directed operations within the office
FirstFleet Corporation, Murfreesboro, TN (2000 – 2005)
Accounts Specialist
Recovery of debt on over fifty dedicated accounts
Performed and updated customer queries.
Communicated with Fleet and Regional Managers in accordance to contract terms
Produced weekly documentation to support management staff.
Experienced in resolving customer disputes
Assisted with introduction and training of new employees.
Assisted with completion and maintenance of general ledgers.
Gained Proficient in Great Plains & AS400 Accounting Software.
Performed and reviewed audits on account information and processes
CERTIFICATIONS
CPR-AED- Adult/Child/Infant, American Heart Association
Medtrax Technician
Certified Medical Office Professional, American Association of Medical Personnel
(pending graduation)
COMPUTER SKILLS
Proficient in Microsoft Word, Excel, and Power Point
REFERENCES
Available Upon Request
Contact this candidate