Customer Service Manager

ELLEN WOLFF

***** ******** ***** *****: (***) *60-

2604

Farmington, MN 55024 Email: *******@****.***

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OBJECTIVE

Consistent Achievement in Business Leadership and Operations Management

Relationship manager, visionary, startup and establish new divisions and

new operations. Identify and cut costs, improve process and customer

service, and raise the bar in achieving 100% on time delivery at minimal

cost.

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EXPERIENCE AND ACCOMPLISHMENTS

EILEN AND SONS TRUCKING, Hampton, MN March 2013-December 2013

Dispatcher / Customer Service

Responsibilities: Dispatch drivers on a daily basis to ensure all

loading and unloading requirements are met.

. Daily dispatch/communicate with drivers. Manage driver records

including qualification files, daily logs, scheduling random

drug/alcohol testing.

. Maintain weekly billing to customers and ensure accurate invoicing.

. Provide excellent customer service via incoming phone calls and manage

the company emails.

DART TRANSIT, Eagan, MN 2007-2013

Dedicated Operations Supervisor 2010 - 2013

Logistics, planning, customer service

Responsibilities: To maintain a high level of professionalism with the

customer and provide guidance and supervision for my team.

. Accountable for all facets of one of Dart's highly visible customers:

Crown, Cork and Seal.

. Coordinate daily tracking, dispatching and customer service to

maintain 98.5 % on time service and manage team of two.

. Received award for the dedicated business for Crown, Cork and Seal in

May 2010 and have transformed it from an $8 million account to a $20

million account in 2 years.

. Vastly improved communication and promoted high levels of

trust/goodwill by initiating and cultivating positive business

relationships with the corporate office as well as several

plants/warehouses across the country. Have travelled to corporate as

well as several plants/warehouse to provide face to face interaction

and build up relationships.

. On average, manage 100 loads a day, in 2011 Crown, Cork and Seal moved

26,800 loads with Dart

. Provide 24/7 coverage for account - manage coverage between myself and

other team members. This requires cell phone to be answered all

hours, daily emails to be sent to core group, daily tracking and

management of issues as they arise.

ELLEN WOLFF - Page 2

*******@****.*** 651-***-****

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National Account Manager 2007 to 2010

Responsibilities: Manage several small accounts and provide a high

level of customer service.

. Book and track freight throughout the day and keep the customer up to

date on any issues or delays there may be.

. Update EDI transmissions daily, schedule pick up and delivery

appointments. Managed accounts in the highest booked zone for Dart

Transit.

. Streamlined account information for entire green zone into one binder

for reference. This allowed anyone to be able to step in for the

account manager and handle the account properly.

. Worked in a team orientated environment with several other account

managers - all were trained on all accounts for back up purposes.

RELATED EXPERIENCE

EXPEDITORS INTERNATIONAL, Eagan, MN 2001-2007

North American Transportation / Warehouse Lead 2004-2007

. Part of the team to start up the new domestic division in Minneapolis

for Expeditors. This allowed for new domestic deliveries for the

international customers.

. Received IATA/FIATA certification as well as Haz Mat certification.

Traffic Coordinator / Dispatcher 2001-2007

. Prepared documents for dispatching all inbound and outbound freight.

Contacted Air, Full Truck Load, Less Than Truckload, and Rail carriers

to pick up and deliver freight and ensure on time pick up and

deliveries.

. Built strong relationships with carriers. Maintained the Approved

Supplier List which consisted of each carrier passing and possessing

certain qualifications. Helped the office/warehouse become CTPAT

certified as per the TSA requirements.

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EDUCATION AND TRAINING

SOUTHWEST MINNESOTA STATE UNIVERSITY, Marshall, MN

Bachelor of Science Degree 1996

Major: Office Management

Minor: Business Management

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