Project Manager Customer Service

JULLIE BRYCHELL, RHIA

** ******* **** *****, ***** Vedra Beach, Florida 32082

904-***-**** ********@*******.***

OVERVIEW

Registered Health Information Management professional with project, record management, customer relations and regulatory

compliance experience in the Hospital, Hospice, Pharmaceutical and Wellness industries.

Project Management Workflow & Process Improvement Best Practice Development; Policy & Procedure Standardization

Customer Relationship Management: Hospitals, Corporate, Individuals Train, Supervise and Motivate Staff & Volunteers

EDUCATION

Bachelor of Science, Health Information Management, Indiana University 1986

Registered Health Information Administrator (RHIA) 1986

TRIAGELOGIC, LLC – JACKSONVILLE, FL

Compliance Officer (September 2013 – Present)

• Responsible for obtaining URAC accreditation and successfully received a 100% full accreditation approval March

2014

• Developed all policies and procedures and prepared company for URAC review

• Created an effective compliance and quality management program to ensure URAC standards are met

HEALTH DESIGNS, INC. – PONTE VEDRA BEACH, FL

Project Manager – Florida Blue Wellness Screenings (May 2012 – May 2013)

• Coordinated wellness screenings and workshops for Florida Blue and their clients to include approximately 250

companies

• Liaison between internal and external groups to ensure proper communication and reporting practices

• Evaluated event procedures and recommended changes resulting in a better work flow for future events

• Constructed detailed policies and procedures related to all position responsibilities

Consultant (February 2012 – May 2012)

• Contracted to write medical privacy and data security policies and procedures needed for Florida Blue contract

• Managed team fact finding for successful project

HAVEN HOSPICE – JACKSONVILLE, FL

Team Lead East Coast, Health Information Management (September 2008 – October 2011)

• Managed all aspects of the Health Information Management department in five area offices

• Supervised three department staff members and 15 volunteers in HIM practices to assist with chart completion

• Analyzed reports to ensure accuracy of documentation in computerized patient records using the Allscripts

Management System. Converted from Allscripts to Cerner in 2010

• Tracked initial certifications and physician orders and managed the patient recertification process

• Performed chart audits to ensure compliance with regulations (admission, discharge and revocation audits)

• Streamlined procedures and instituted policies to improve office functionality

• Trained clinical staff on documentation guidelines

MOSOLF PEDIATRICS – JACKSONVILLE BEACH, FL

Front Office Reception (February 2005 – May 2005) and (August 2007 – August 2008)

• Scheduled appointments, patient check in and out, office reception and phones

• Verified insurance, confirmed appointments and posted insurance payments

• Maintained electronic medical records and inter-office scanning in an all-digital office

AMMCORP RECORDS MANAGEMENT – CHESTERTON, IN

Director, Record Retrieval (October 1994 – February 1996)

• Managed all aspects of the Record Retrieval Department. Supervised 20 staff members

• Accountable for customer service of approximately 60 active hospital accounts

• Restructured the Retrieval Department, creating a more efficient work environment and opportunity for staff

advancement

• Directed the implementation of a barcode system for the retrieval of customer records allowing for improved tracking

PARKE-DAVIS PHARMACEUTICAL RESEARCH – ANN ARBOR, MI

Dictionary Analyst (March 1992 – October 1994)

• Managed the Dictionary Department within Clinical Safety, which included department start-up

• Accountable for changes, enhancements, maintenance and application of worldwide Warner Lambert/Parke Davis

(WL/PD) dictionaries, including dictionaries of pharmaceutical products, medical and surgical conditions, procedures

and adverse events (COSTART-Coding Symbols for Thesaurus of Adverse Reaction Terms, ICD9CM and WHODRUG

– World Health Organization Drug Dictionary)

• Responsible for developing system applications for auto encoding and cross-referencing drug codes and

medical/surgical terms

• Participated in extramural panels regarding maintenance of COSTART and the cross mapping to the WHO Adverse

Event Dictionary

• Represented WL/PD at COSTART and WHO User Group meetings to effectuate corrections and additions to the

official dictionary of the FDA

• Trained clinical scientists and clinical data management personnel in the use of the dictionaries

OTHER PROFESSIONAL EXPERIENCE

McPherson Hospital, Howell, MI Supervisor, Medical Records (1991 – 1992)

Memorial Hospital, Michigan City, IN Administrative Director of the Medical Staff (1989 – 1990)

Vermillion County Hospital, Clinton, IN Director Administrative Services (1988 – 1989) Director Medical

Records (1986 – 1988)

Kingwood Psychiatric Hospital, Michigan City, IN Medical Record Technician (1985)

Methodist Hospital, Merrillville, IN Tumor Registrar (1983 – 1985)

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