Customer Service Medical

Courtney E Davis

**** *********** ***** #*

Greensboro, N.C. 27406

336-***-**** (H) 434-***-****(C)

*********@*****.***

Objective:

To obtain an ideal position in a medical environment where I can expand my new horizons and my

commitment to excellence will get utilized and advanced, while fulfilling my commitment to help patients.

Education

2010-2011 ECPI University Greensboro, NC

Medical Careers Institute

AAS Health Science

Major: Medical Assisting

Skills

Customer Service Venipuncture

Nursing Assistant Patient Intake

Call Center Urinalysis

Microsoft word, Excel, PowerPoint Answering multi-line phones

Retail

Certifications

• Certified Nursing Assistant - Level I 2008

• Family Caregiver Certificate 2008

• Career Readiness Certificate – Bronze Level 2008

• HIPAA 2010

• CPR 2011

• Certified Phlebotomist 2011

Work Experience

2012-2014 LabCorp Greensboro, N.C.

Health Care Billing Specialist

• Performs posting of patient information at the set production level.

• Work billing exceptions report in an electronic by utilizing the system tools for resolution or phone

calls to the customer for needed billing information and update.

• Identify trends and ways to help prevent billing exceptions and notify management.

2012-2012 Providence Family & Sports Medicine Danville, VA

Medical Assisting Clinical Internship

• Intake/Vital

• EKG’s

• Assist the Physician with in office procedures

• Performed venipuncture’s and injections

• Entered patient information into the EMR system

2010-2012 Target Danville, VA

Cashier

• Assist customers with their purchases by handling cash transactions

• Helping customers apply for in-store credit

2007-2010 Danville Public Schools Danville, VA

Substitute Teacher

2008-2009 Old Navy Danville, VA

Customer Service Associate

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