Customer Service Manager
Resume:
Kong Pheng Moua
Phone: 651-***-****
St. Paul, MN 55106
Email: ********@*****.***
EDUCATION
University of Minnesota
Minneapolis, MN
September 2006 - December 2012
College of Education and Human Development
o Bachelor's Degree in Human Resources and Business and Marketing
Education
WORK EXPERIENCE
O'Reilly Auto Parts
January 2013- March 2014
Maplewood, MN
Store Manager
o Manage a team of 9.
o Analysis sufficient to determine and justify correct classification
decisions and relevant job-related qualifications, and to determine
the appropriate advice to give management.
o Train new and old team members for efficiency and employee
development.
o Responsible for store operations
o Perform inspections on unit and grounds.
o Maintenance of store: plumbing, mowing, landscaping, interior
and exterior lighting, clean-up of parking lot, and painting
the store when needed.
o In charge of payroll, making sure all team members are
punching in and out correctly.
o Attend job fairs to recruit new team members as well as visit
schools to show case the company and hire students in the
area for job vacancies.
o Oral and written communication sufficient to explain HR
policies, procedures, and collective bargaining agreements to
management, staff and applicants and compose thorough
classification audit documentation.
o Prioritize effectively and juggle multiple tasks
simultaneously.
o Perform database management and prepare reports as required
as well as other personal services responsibilities as
assigned either using email or mail service.
o Promote the highest level of customer service to a broad
range of clientele.
o Ask questions and research answers whenever necessary to
understand the application of or deviation from process and
procedure.
o Determine marketing strategy changes by reviewing operations and
financial statements, and departmental sales records.
o Proactively communicate both verbally and in writing, with a
broad range of ethnically, culturally, and economically
diverse customers.
o Serve as liaison for customers and respond to inquiries or
resolve issues
o Strong keyboard, data entry skills, and word processing.
o 50 WPM
o Administer structure for large volumes of work by setting goals,
managing time, and meeting deadlines.
O'Reilly Auto Parts
July 2010 - December 2012
Maplewood, MN
Assistant Manager
o Responsible for sales, appearance, and overall operations of the
store.
o Provide excellent customer service.
INTERNSHIP EXPERIENCE
Minnesota Education Corps/ Minnesota Conservation Corps
Minneapolis, MN
September 2012-December 2013
Human Resource Internship
o General office support
o File papers in numerical/ alphabetical order
o Prepare audits
o Asses team members with resources and assist with program
application completion and submittal
o Plan out for job fairs to recruit new members.
o Create new brochures to attract potential members.
o Process payroll and making sure members punch in and out times
match their assigned schedule.
o Review workers compensation to correspond with OSHA Law and
Regulations.
o Handle ambiguity and recognize patterns of appropriate responses
in different types of situations.
o Strong keyboard, data entry skills, and word processing.
o 50 WPM
o Experience posting vacancies, screening resumes, and or job
analysis/classification.
SKILLS
o Bilingual: Fluent in speaking Hmong and English.
Contact this candidate