Manager Customer Service
Resume:
Jenneza P. Concillado
Address: Kakarong, brgy. Sta Cruz Makati City. Manila
Mobile no: 090********
Email Add: *******.**********@*****.***
Objective
To obtain a position that will enable me to utilize my strong educational
background, and ability to work well with diffrent people.
Keys Competencies
● Ability to work with a wide variety of people
● Ability to handle a wide variety of tasks
● Ability to perform well under pressure
● Ability to take criticism lightly
● Handle multiple tasks/multiple bosses
● Strong presentation, communication, and interpersonal skills
● Initiative
● Computer literate
Educational Attainment
Tertiary
● Bachelor of Science in Tourism
ABE International College of Business and Accountancy Tacloban Branch
Tacloban City
2005 - 2009
Secondary
● Isabel National High School
Alipasa, Isabel leyte
2001-2005
Work Experience
● Shift Supervisor
KFC
Grandlube, Dubai City
February 6, 2011- March 16, 2014
Duties & Responsibilities
● Supervise the team in all standard operating procedures
● Give Coaching and effective feedback in the team
● Provides recognition and motivates the staff in doing the right things
● Perform managerial task and store inventory
Tour Coordinator & Ticketing Agent
Leyte Travel Avantage
101 A-P Gomez Street, Tacloban City
June 1, 2009 -September 30,2010
Duties & Responsibilities
● Plan the tour and negotiate, book and confirm all venues in writing
● Negotiate hotel rates, book and confirm hotels .
● Coordinate tour bookings from agents and ground arrangement.
● Making tour proposals and so as the tour itineray.
● Ticketing agent sell airplane tickets, and rebook passengers who have missed their flights.
Jenneza P. Concillado
Address: Kakarong, brgy. Sta Cruz Makati City. Manila
Mobile no: 090********
Email Add: *******.**********@*****.***
● Front Desk Clerk
Luxury Suites
P. Burgos St. Tacloban City
May 20, 2008 -December 31,2008
Duties & Responsibilities
● Greet and welcome guests to the establishment and make sure they feel comfortable in
their environment.
● Operate cash drawer, handles cash, checks and credit card payments.
● Make and confirms reservations via telephone and in person.
● Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, and activities
● Collect and distribute messages for guests.
● Cashier
Zhelbert Internet Café
Bilwang, Isabel Leyte
April 1,2002-May 31 2005
Duties & Responsibilities
● Collect payment from customers.
● Counting cash drawers, providing customer service and handling returns.
Trainings Attended
● On-the-job Training
Phlippine Airlines
Ground Equipment Management Sub-Department
MBC, R2 PAL Gate 2, Andrews Ave. Nichols, Pasay City
February 16-May 19 2009
Duties & Responsibilities
● Provides office reception and clerical support to the Assistant Vice President and whole division.
● Operates computer, manual typewriters, fax machine and xerox machine for day to day office work.
● Do general office clerk work in offices, providing a range of services from typing and data entry to
filing and photocopying.
● On-the-job Training
Luxury Suites
Housekeeping Department
P. Burgos St. Tacloban City
October 16,2007-May 16, 2008
Duties & Responsibilities
● Responsible for the cleanliness of guest rooms, hallways, and public areas in the hotel.
● Servicing guest rooms daily in accordance with hotel procedures,
● Stocking cart with room supplies.
● Replacing bed linens and replenishing guest room supplies.
Jenneza P. Concillado
Address: Kakarong, brgy. Sta Cruz Makati City. Manila
Mobile no: 090********
Email Add: *******.**********@*****.***
Seminars Attended
● Bartending workshop
ABE International College of Business and Accountancy Tacloban Branch
ABE Gymnasium
November 17-19, 2008
● 4th Regional Congress “Harmonizing, Innovating and Technical in Tourism Education”
ABE International College of Business and Accountancy Tacloban Branch
ABE
Gymnasium
October 26-
28,2008
● Personality and Career Development Workshop Organizer
ABE International College of Business and Accountancy Tacloban Branch
ABE Gymnasium
February 27, 2008
Personal Information
Birthday January 9,1989
Brithplace Macrohon, Southern Leyte
Civil Status Single
Nationality Filipino
Height 5'1''
Weight 50 kls.
Language Spoken/ Written English, Filipino
Religion Roman Catholic
Character References
Ahmed Adel
Restaurant Manager
KFC, Hamriya Dubai
Hussein Ali
Restaurant Manager
KFC, Diera City Center Dubai
Juliet C. Lerios
Sales Manager
Leyte Travel Advantage
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