Customer Service Manager

Sharmaine Anderson

**** ******** *** *** *****, NV.89130

Cell: 908-***-****

************@*****.***

Profile

Administrative support professional with over 10 years experience, offering

versatile office management skills and proficiency in Microsoft Office

programs. Strong planner and problem solver who readily adapts to change,

works independently and exceeds expectations. Able to juggle multiple

priorities and meet tight deadlines without compromising quality.

Education

Montclair State University Montclair, NJ 07043 (2011 Present)

Graduation pending: May 23, 2014

Bachelor’s Degree in Business Administration

Essex County College Newark, NJ 07103 (2008 2011)

Associate’s Degree in Business Administration

North Plainfield High School North Plainfield, NJ 07060 ( 1997 2001)

High School Diploma

Key Skills

Office Office Spreadsheets/Reports Front Desk Reception

Skills: Management Event Management Travel Coordination

Records

Management

Comput MS Word MS Outlook Windows

er Skills: MS Excel MS PowerPoint

Experience

Seeds Of Greatness Director of Hospitality

South Orange, NJ (Current Weekend Position)

Setting up and breaking down each morning's breakfast buffet

Ensuring buffet items such fruits, breads, cereals and bakery items remain well stocked

Replenishing silverware, condiments, and sugars as well as food prep

Preparing coffee and tea for all guests

Maintaining a safe and clean environment

Accelerated Physical Therapy Front Office Manager

Woodbridge, NJ (Current Position)

Sharmaine Anderson – Page 1

Check patients in and out.

Collect Patient co pays and responsibility of all monies on various shifts.

Verify patient insurances and create new patient charts.

Send out medical records to both doctors and lawyers.

General officer manager tasks including, answering phones, rerouting calls, taking messages, data

Entry, and supervising employees.

Essex County Juvenile Detention Center Juvenile Detention Officer 6/10 10/12

Newark, NJ

Provides an array of services to assist the needs and rehabilitate detained youths from their involve

ment in criminal activities and from a life of crime.

Ensure safety and security of all residents.

Escort residents to and from each destination they attend throughout the facility.

Record all activities in legal documented log books.

Complete all paperwork on each resident during the various shifts.

•

Best Friends Pet Resort and Salon Center Manager Intern 04/03

05/10

North Plainfield, NJ

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and

billing) as the assistant to the center manager.

Communicated effectively with multiple departments to plan meetings and prepare

pet guest reports for new guests.

Helped customer service representatives with checking clients in and out as well as

making reservations.

Entrusted to manage office in the supervisor’s absence. Provided timely, courteous

and knowledgeable response to information requests; screened and transferred

calls; and prepared employee schedules.

Gateway Travel Travel Consultant 07/05 09/07

Newark, NJ

Coordinated travel arrangements, maintained database and ensured the delivery of

premium service to clients. Quickly became a trusted assistant known for “can do”

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attitude, flexibility and high quality work.

• Other responsibilities included booking airline tickets, cruises and all inclusive

vacations.

• Advised customers on prices, options and must see attractions in parts of the

world.

• General book keeping, heavy filing, and preparing invoices

Pathmark Food Stores Front End Supervisor 3/98

8/02

North Plainfield, NJ

Responsible for 25 employees on the various shifts

•

Accountable for all monies collected during shifts

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Operated cash registers, provided bookkeeping and filing skills

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Trained new personnel of register operations

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Greeted customers and assisted with store related issues

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