Manager, Customer service, banking, recruiting
Resume:
Amy Mascitelli
Mooresville NC **115
************@*****.***
Objective
To join a progressive company that will not only let me be self-motivated but also allow me to be a dedicated team player as well as utilize my organization and multi-tasking skills. I am a very personable, honest and energetic person who is detailed oriented and works with a high degree of accuracy.
Professional Experience
Tan Time, Mooresville, NC 10/2010- Present
Manager
• Managed daily salon operations
• Hired and trained employees to succeed in their position
• Exhibited interpersonal skills while developing customer relations
• Scheduled staff work shifts on a weekly basis
• Managed weekly payroll and filed employer taxes
• Filed sales and used taxes, and end of year taxes
• Maintained all tanning equipment
• Purchased lotions and accessories for resale
• Sold tanning memberships
• Opened and closed salon on a daily basis
Emeritus at Eastover, Charlotte, NC 08/2013- 10/2013
CNA/Med Tech
• CNA responsibilities included personal care and companionship for residents.
• Activities with residents
• First aid training and certified
• Med Tech responsibilities included administrations of prescriptions, first aid, and documentation for each resident.
• Ordering and calling doctors for refills on medicines.
Pizza Hut, Statesville, NC 10/2012 – 04/2013
General Manager
• Balance service with costs to ensure profitability.
• Investigated and resolved complaints regarding food quality and service.
• Promote guest satisfaction to steady repeat business.
• Marketed surrounding areas.
• Carefully interviewed, selected, trained and supervised staff.
• Effectively managed payroll and timekeeping including completion of the proper paperwork for new hires/terminations.
• Coach/schedule staff to maximum levels of performance.
• Purchase/control inventory with attention to budget guidelines.
• Certified in Communication and Delegation.
• Manage P&L’s monthly to ensure profitability.
Summit Place Assistant Living, Mooresville, NC 12/2010 – 8/2012
CNA/Med Tech
• CNA responsibilities included personal care and companionship for residents.
• First aid trained and certified.
• Med Tech responsibilities included administrations of prescriptions, first aid, and documentation for each resident.
• Interim Supervisor–In- Charge: responsibilities included supervising all employees and ensuring that all duties were competed expediently and correctly, as well as, handled any emergencies in the building.
Quiznos, Statesville, NC 10/2006 – 9/2008 General Manager
• Interviewed and hired employees.
• Maintained labor and inventory control records and operations.
• Responsible for all cash overages and shortages.
• Handled all store procedures and orders.
• Processed all employee documentation and scheduling.
• Managed monthly P&L’s to ensure profitability.
• Assisted customers effectively by solving customer disputes.
• Accurately captured customer information.
• Created and maintained service reports and customer satisfaction surveys.
Education
West Virginia University Institute of Technology, Montgomery, WV
CISCO Networking System studies, January 2002 – July 2002
Spartanburg Technical College, Spartanburg, SC
IT System Support Technician May 1997 – December 1999
Mitchell Community College
Associates Degree – Arts, December 2011
University of Phoenix
Bachelors Degree - Science / Business Administration, Attending
Certifications/Training
CNA certified since May 2006
Med Tech certified since September 2006
Surf Safe (food service) certified since December 2004
Phlebotomy certified since December 2011
Income Tax Preparation
Management relating to general business operations
Inventory control and cost effective decision making
Auditing of merchandise and consumables
Volunteer Experience
American Red Cross
Barium Springs Home for Children
St. Jude’s Hospital Annual Run (planned and organized various facets of the event including fundraising, vendor participation, silent auction, and raffle)
Jay’s By the Lake (planned and organized various Benefits and functions)
Technical Skills
Microsoft Office, Windows, Lotus
Contact this candidate