Customer Service Administrative Assistant

*

* ****** ******

***-*** *** *********, ******* ON M5A 3T2

Phone: 416-***-**** E-mail: *******@******.***

Customer Service / Relations Professional with over 10 years of diverse

experience and progressive training. Adapts quickly to multiple software

applications and administration procedures. MS Office Suite proficiency.

Keyboard speed 70 WPM. Excellent organizational skills allow for easy

performance of activities in a deadline driven environment. Bilingual

English / Macedonian. Pleasant, punctual, self-directed individual, with a

strong work ethic and the ability to make an immediate contribution to your

customer service / administration team.

Employment History

IATSE 411 CRAFT SERVICES 2012

Craft Service Provider

On site food preparation for Film and Television (IATSE 873 or NABET) crews

within a film studio or satellite location within Ontario.

Ensure the preparation, maintenance, cleaning and storage of all goods and

equipment required by the Craftservice Department which includes

maintaining the craft kitchen and/or craft truck and if required; a

Craftservice station on or near the shooting set, drinks and snacks as

needed to base camp or other satellite locations.

Responsible for ensuring that the shooting crew and cast are provided with

breakfast, snack and drink items as approved by the Producer or Production

Manager in compliance with the various union contracts.

LCBO 2013 - 2013

Retail Customer Service Representative - Seasonal

Interacted and communicated with customers, served customers promptly,

courteously and responsibly.

Operated computerized cash register.

Service Ontario Customer Care Division

2009 - 2013

Customer Service Agent

Provided information to a diverse clientele and advised on legislation,

policy and procedures over the counter, as well as correctly responding to

all forms of correspondence and telephone inquiries

Accurately processed government documents and certificates - OHIP Cards,

Ontario Drivers License, Birth, Death and Marriage certificates - .

Operated specialized digital Polaroid cameras to capture image and

signatures

Analyzed factual and appropriate documents (e.g. Citizenship, Residency,

and Identity documents.) to ensure eligibility requirements in accordance

with government legislation and policy for 80-100 clients daily

Identified and resolved customer objections, concerns and requests, while

preventing potential fraudulent situations

Service Ontario Info-line

2007 -

2009

Customer Service Agent

Maintained a knowledge database of daily news releases, briefing materials,

government publications, bulletins, emerging health issues, campaigns, new

initiatives, announcements, ministry programs, services and activities

Interviewed clients to determine and clarify specific information or

assistance required and directed to relevant service provider (e.g.

federal, provincial, municipal, private sector)

Provided call centre services to the Ministry of Community Safety &

Correctional Services during local and provincial emergencies/crisis acting

as the first point of contact for the general public during a crisis

Ministry of Community and Social Services

2006 -2007

Ministry of Children and Youth Services (ODSP)

Income Support Clerk

Maintained the filing system and database by physically and electronically

accepting files transferred from other offices while preparing files for

transfer, collecting file material, sorting filing material into sequence

and inserting in appropriate file within the system.

Prepared and reviewed terminal room reports, communications and cheques for

appropriate distribution to various offices

Scheduled client interviews, ensuring government expectations regarding

necessary documents and information were met

Process all necessary forms and information request letters, in order to

approve benefits for dental, drugs and vision care

Ministry of Health and Long-Term Care

2003 - 2006

Registration & Claims Branch

Client Representative

Provided information about Trillium Drug Program to Trillium recipients,

physicians and other health care professionals

Assessed nature of queries by tactfully eliciting information from clients

to determine the level of assistance required

Examined applications and supporting documents to determine applicant's

situation/ need in order to grant or deny entitlement based on procedures,

policies and directives on coverage status, prescription drugs and

eligibility criteria

Registered eligible individuals and maintained the Ministry of Health

database.

Previous Employment Experience

Canada Post - Administrative Assistant 1998 - 2000

Bell Canada - Government Client Representative and Billing Specialist

1986 - 1997

Education / Certificates / Skills

BIPD (Bell Institute for Professional Development) - Toronto

Nortel Systems - Brampton

David and Mary Thomson Collegiate Institute - Scarborough

Ministry of Government Services databases

Food Handling Certificate 2012 (City of Toronto)

Member of the Membership Committee for The David B. Archer Co-operative

WMIS Certificate 2012

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