Customer Service Manager

[GANONG RESUME] *

Amy Kathleen Ganong

Peachland, BC V0H 1X2

***.******@*****.***

403-***-**** (Temporary)

Career Objective:

To apply the knowledge that I have accumulated from the experience in hospitality, as

well as, the training offered by my University degree in Business.

Education:

Bachelor of Business Administration (BBA)

University of New Brunswick - Fredericton, NB

Graduation: May 2011

Attended the University of PEI for one year (January 2008- December 2009)

French Summer Bursary Program: Six-Week Summer Program (2004)

Cegep de Trois Rivere, Quebec

Work Experience

Fionn MacCool’s- Hospitality Industry

Calgary AB

August 2013- March 2014

AMEC Environmental & Infrastructure- Project Administrator

Calgary AB

August 2012- July 2013 (1 Year)

• Work as the primary project administrator to certain clients

• Provide various administrative duties to site personnel in compiling letters,

memos and a wide variety of correspondence

• Assist in the preparation of presentations and utilizing appropriate graphics

software

• Daily use of Microsoft software, Adobe and others, i.e.: gINT

• Review incoming correspondence as directed and take appropriate action

• Handle simple vendor and client inquiries. General administrative duties that

come on a daily basis with the consulting firm here at AMEC

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Outlets Supervisor/ Wait Staff

Delta Hotels - Fredericton, NB

September 2008 to December 2011

• The position requires some advertisement/marketing events; daily reports and

general duties.

• Supervisor duties: supervision of three restaurant establishments in one hotel

(approx. 25 staff).

• Customer service and hospitality requirements

Administration/Supervisor/Bartender

Capital Winter Club - Fredericton, NB

October 2006 to April 2010

Worked here Part-time, off and on throughout the four years.

• General Administration Duties.

• Planned and helped organize winter and summer events.

• Large about of responsibilities and demand required at the establishment.

Bar Manager (Seasonal)

Day Boat Restaurant - Oyster Bed Bridge, PE

May 2008 to October 2008

Bartender/Server (Seasonal)

Dalvay by the Sea Resort – Brackley Beach, PE

June 2007 to September 2007

Aerobics Instructor/Lifeguard/Swimming Instructor

City of Fredericton - Fredericton, NB

February 2003 to January 2007

Assistant Manager

UNIC/Bentley Retail - Fredericton, NB

February 2004 to June 2005

Other Work Experience

[GANONG RESUME] 3

Silpada Independent Sales Representative (Casual)

www.mysilpada.ca/amy.ganong

Calgary AB

December 2013- Present

CO-OP Program

Administrator for the Lieutenant Governor

Office of the Lieutenant Governor (New Brunswick)

Six-Month Co-op Program: Leo Hayes High School, Fredericton N.B.

January 2004- June 2004

Volunteer Work

EMaxout (Revenue Sales Management)/Quality Hotel Audits

June 2013- January 2014 (Temporary and Occasional)

• Various Administration duties

Assisted in logo design etc.

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AMEC Shore Calgary Clean Up

Boys & Girls Club Fundraisers

• Curl for Kids, Bowl for Kids, etc.

Delta Fundraisers

• Run for the Cure, Christmas Families, etc.

NB Co-op Films/Atlantic Films

Other

Fire Extinguisher Training

Pro-Tech Fire & Safety

May 2013

Medic First Aid

Standard First Aid- AED and CPR-C

September 2013

References

Many available upon request

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