Customer Service Representative
Resume:
Mayrette Garcia
Woodmere NY ***98
**************@*****.***
To continue in a career path that allows me to expand my knowledge and skills,
Objective
while utilizing my past experience.
Work
Director of Customer Relations
Experience
GI Venture, INFURN USA LLC New York, NY 2013 to Present
o Manage Customer complaints and request.
o Work with CEO and CFO to design and implement new cross sell and customer retention programs that help
drive revenue.
o Meet and exceed customer satisfaction, revenue and service goals.
o Handle escalations and proactively engage teams to address issues.
o Manage local business account and provide reporting to our accounting team in London, UK.
o Assist executive branch with information on the US Market and insight on potential growth opportunities.
Assistant District Manager (Sales Representative)
Automatic Data Processing (ADP) 2011 to 2012
o Work with small business owners to insure they are in compliance with all state and federal regulations in
regards to their employees.
o Build relationships with Banks and CPA firms.
o Attend networking events with the purpose of educating small business owners, as well as building a leads
base.
o Provide prospects with Payroll and HR solutions.
o Cold calling and door to door drops, to supplement my lead base.
Bank of America Corporation 2007 to 2011
Associate Operations Representative
Merrill Lynch
o Provide administrative support to over 60 Financial Advisors and their service team.
Customer Service to Solutions II
o Provide a world class service to all clients to ensure their satisfaction.
o Assisted management by providing spreadsheets, and other reporting tools that outlined
the progress of individual associates to insure growth as a team.
Mass Affluent Customer Service Representative
o Worked one on one with clients to insure a positive customer service experience.
o Provide preferred clients with solutions and alternatives to their day to day business needs.
Customer Service Representative I (Bilingual)
o Provide clients with complete answer to their concerns by utilizing my knowledge of products and problem
solving skills to insure first call resolution.
o Utilized 360 degree coaching to assist peers in areas such as, first call resolution, product knowledge and
handling call flow.
Mayrette Garcia
Education B.S., Business Management/International Management
2006 2010
Rhode Island College, Providence, RI
Skills and Fluent in Spanish
Training Proficient in Microsoft Word, Excel, Power Point and Access
References available upon request
Contact this candidate