Customer Service Services
Resume:
Junaid Aslam
*** ****** ****** ****. *** ***, L*A1W4, Mississauga, ON.
Email: **********@*******.***
Objective:
To obtain a responsible and challenging position within your company, that will allow me
to learn new technologies and skills while utilizing my previous experiences to improve
beyond my abilities currently, and also to build a strong business relationship with the
company and clients; and exceed expectations to excel within the company.
SUMMARY:
• Ability to work with several operating systems, including Windows, Mac OSX
and Linux.
• Proficient in MS-Word, MS-Excel and MS-Power Point
• Flexible and well organized
• Multilingual; communicate well in English, Punjabi, Hindi and Urdu
Experience:
Customer Services Representative, Inbound/Outbound Customer call center
Planet Energy Corporation, Mississauga, On (April 2009-July 2013)
Handle customer inquiries for products and services, complaints, collection issues, billing
questions and payment extension/service requests. Calm angry callers, repair trust, and
locate resources for problem resolution and design best-option solutions. Interface daily
with internal partners in accounting, field services, new business, operations and
consumer affairs divisions.
Key Accomplishments:
• Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries in any given week and consistently met
performance benchmarks in all areas (speed, accuracy, volume).
• Became the lead "go-to" person for new reps and particularly challenging calls as
one of the company’s primary mentors/trainers of both new and established
employees.
• Demonstrated best knowledge of the products, services and adjustments made
daily to the energy market.
• Leader of the retention department with the successful approval rating.
• As part of the customer satisfactory initiative, also arranged and completed daily
customer relation tasks.
• Helped company attain the highest customer service ratings (as determined by
external auditors) -- earned 100% marks in all categories including
communication skills, listening skills, problem resolution and politeness.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense
customer focus and dependability in performance evaluations.
• Completed voluntary customer service training to learn ways to enhance customer
satisfaction and improve productivity.
Customers Services Agent, Grocery Clerk
Price Chopper, Mississauga ON (Oct 2006-June 2009)
• Provided excellent customer service in a pro-active, professional and friendly
manner.
• Satisfied the customers about their inquiries.
• Filled up the shelves on a continuous basis.
• Stocked the merchandise in an accurate and proper technique.
Education:
Grade 12 - Port Credit Secondary School 2006- 2009
Mississauga, Ontario
Sheridan College 2009-2011
Oakville, Ontario
York University 2013-Present
Finance Major
References and work sample available upon request
Contact this candidate