Administrative Assistant II

Sandy Daniels

*** ***** ****

Benton, AR *****

501-***-****

**********@*****.***

Highlights of Qualifications

• Dependable, dedicated fast learner

• Detailed oriented

• Proven ability to work in stressful situations

• Successful working in a team environment

• Superior ability to problem solve

• Understands the critical importance of customer service

• Solid written and oral communication skills

• Ability to execute a number of projects simultaneously

Professional Experience

A highly competent and results-driven professional with 15 years of experience, knowledge and practical experience in customer service. Can achieve results quickly and efficiently by ability to apply conscientious work habits, identify priorities, and always give 100% to every project.

• Administrative Assistant

American Red Cross – May 1998 to present

• Transcribes notes, tapes and handwritten drafts into a variety of documents such as correspondence, agendas, memoranda, spreadsheets and reports

• Screen telephone and office callers and resolve routine inquiries

• Schedule and maintain calendar of appointments

• File and retrieve material, establish new folders and sections as needed

• Periodically purge files of outdated materials

• Maintain office files

• Resolve customer complaints to their satisfaction

• Excellent skills in Microsoft Office (Word, Excel, Outlook)

• Skilled in office machines: photocopying equipment, microfilm machine, facsimile

Education

• High School Diploma, Benton High School

• Working toward Bachelor of Accounting, University of Arkansas

o Completed business courses with emphasis on accounting

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