Customer Service Medical

Alyshia Marie Merchant

**** ****** **** **.

Roanoke, Va 24018

(Cellular) 540-***-****

(Email) ***************@*****.***

Objective:

To obtain gainful employment with a prominent company, where my extensive

experience will be further developed and utilized to establish a solid administrative

background in the business sector .

Strengths:

Extensive experience in servicing customers, both in-person and by telephone.

Well-organized and highly efficient working in a multi-tasking dynamic environment.

Experience dealing with customer service concerns and complaints, by phone and in-

person.

Excellent written and verbal communication skills, with an eye for detail.

Extremely productive in a high volume, high stress, environment.

Proficient in using internet explorer, HTML, Email/Lotus Notes, Quicken, MS Office XP,

Adobe Acrobat, PowerPoint, Excel, and Microsoft Word.

Self starter with a can do attitude.

Accomplishments:

* Received several Customer Commendations and retention.

Completed Architecture And Computer Drawing, 2003 -2004

Completed Virtual Enterprise (Entrepreneurship), 2005 -

2006

* Completed Introduction To Computers, 2005-2006

Education

William Fleming High School

3649 Ferncliff Avenue

Roanoke, Va 24017

Mary Baldwin College

201 East Frederick Street

Staunton, Va 24401

Relevant Work Experience:

Comair/Delta Airlines

5202 Aviation Dr NW

Roanoke VA 24012

May 2008 - November 2008

Job Title: Ticket/Gate Agent

Provided superior customer service and work quality while demonstrating attention to

detail, flexibility and innovation in resolving problems in a fast-paced environment.

Consulted and assisted customers with flight and/or ticket sales. Checked customers in

for scheduled flights. Experience with multi-line phones. Multi-tasking experience.

Computer skills. Listening skills. Experience with fax machine.

CCS Medical

3601 Thirlane Road NW, Suite 4

Roanoke, VA 24019

01/19/2009-08/25/2009

Job Title: Patient Support Representative

Ensured all necessary medical documents and patient accounts were consistent and

complete to permit the timely billing of patient services. Ability to pay close attention to

detail and efficiency. Processed in-bound/outbound calls regarding patients,

Troubleshooted patient concerns. Pursued all required medical documentation to permit

billing of services. Achieved stated revenue goals and objectives as outlined by Team

Leaders or department focus group.

Wells Fargo Bank

7711 Plantation Road

Roanoke, Va 24017

01/11/2010-04/01/2011

Job Title: Phone Banker

Responded to inbound service calls in a fast-paced, high-volume call center. Built a

rapport with customers and proposed different products and services based on their

account history. Provided superior customer service and work quality while

demonstrating attention to detail, flexibility and innovation in resolving problems.

Possess effective communications skills, and work well with others at all levels.

Anthem Blue Cross Blue Shield

602 S Jefferson St

Roanoke, Va 24011

April 2012- Current

Responds to customer questions via telephone and written correspondence

regarding insurance benefits, provider contracts, eligibility and claims. Analyzes

problems and provides information/solutions. Operates a PC/image station to

obtain and extract information; documents information, activities and changes in

the database. Thoroughly documents inquiry outcomes for accurate tracking and

analysis. Develops and maintains positive customer relations and coordinates

with various functions within the company to ensure customer requests and

questions are handled appropriately and in a timely manner. Researches and

analyzes data and Federally Regulated Guidelines to address operational

challenges and customer service issues. Provides external and internal

customers with requested information.

***References Available Upon Request***

Contact this candidate