Customer Service Manager

Leonard Carnie

Recruiter/Human resources generalist

Apopka, FL

***********@*****.*** - 815-***-****

Experienced corporate and contact recruiting with proven successful results

WORK EXPERIENCE

Recruiter/Human resources generalist

Florida Hospital - Altamonte Springs, FL - April 2014 to Present

Researched and qualified employees who met job descriptions set by clients

Conducted phone screens

Sent testing to qualified applicants

Review applicant qualifications

Recruiter/On Premise Manager/HR

Kelly Services- Light Industrial - Orlando, FL - October 2013 to February 2014

Identified potential leads for new employment opportunities

Lead and coached 31 employees

Reorganized marketing techniques to inquire essential employees

Successful interview process to produce results for client

Posting ads to social networks

Job Fairs

Staffing Specialist/HR Generalist

DMEautomotive - Corporate - Daytona Beach, FL - February 2013 to October 2013

Researched and qualified employees who met job descriptions set by hiring managers

Marketing for applicants using social media; Career Builder, Monster, Dice and LinkedIn

Conducted 1st and 2nd Interviews

Put together offer letters

Trained new hires

Worked on I-9 compliance

Salesforce proficient

Recruiter/On Site Manager

Exceptional Staffing - Light Industrial - Orlando, FL - December 2012 to February 2013

3 month contract)

Researched and qualified employees who met job descriptions set by client

Marketing for applicants using social media; Career Builder, Monster, Dice and LinkedIn

Conducted 1st and 2nd Interviews for contracted clients

Lead and coached 85 employees

Trained new hires

Recruiter

AppleOne - IT Technical - Altamonte Springs, FL - August 2012 to December 2012

Researched and qualified employees who met job descriptions set by clients

Marketing for applicants using social media; Career Builder, Monster, Dice and LinkedIn

Conducted 1st and 2nd Interviews for contracted clients

Recruiter

Masterson Staffing - Light Industrial - Elgin, IL - February 2012 to July 2012

Identified potential leads for new employment opportunities

Lead and coached 145 employees to excellent group results

Reorganized marketing techniques to inquire essential employees

Successful interview process to produce results for clients

Other World Computing

Computer Technician and Hard Drive Manager

Woodstock, IL - October 2010 to February 2012

Utilized my knowledge of computers to assist customers via telephone and e-mail with computer

troubleshooting

Organizing inventory duties to reduce error and bottom line financial results

Technical computer repair and resolutions for clients

Assistant Store Manager

World Market - Crystal Lake, IL - October 2009 to September 2010

Offered superior customer service to raise customer satisfaction in all areas of the business

Lead and mentored employee to drive superior employee satisfaction resulting in a low turnover rate and

raising employee productivity

General management multi-tasking duties that produced organizational positive results on all levels of the

business

Customer Assistant / Assistant Store Manager/ Home Theater Install

Best Buy - Algonquin, IL - May 2008 to May 2009

Cross-trained in all departments to deliver excellent customer service throughout the store

Mentored and coached fellow employees to result in strong teamwork and high customer satisfaction

One on One customer dedication to result in client loyalty and retention

JR Lead Customer Care Representative

Tickets Now - Crystal Lake, IL - May 2007 to May 2008

Resolved customers needs by going above and beyond my job description

Lead a team of 30 employees to produce high level results

Addressed customer complaints in regards to our service

Resolved customer complaints in a timely manner resulting in superior customer satisfaction

Prioritizing and organizing ticket orders to increase accuracy

Increased communication with brokers to reduce errors and lower costs to company and clients

Recruiter/On Premise Manager/HR

Aerotek - Light Industrial - Schaumburg, IL - February 2002 to May 2007

Identified potential leads for new employment opportunities

Lead and coached 275 employees

Reorganized marketing techniques to inquire essential employees

Successful interview process to produce results for client

Posting ads and flyers

EDUCATION

AS in Business Management

McHenry County College - McHenry, IL

June 2007

ADDITIONAL INFORMATION

Areas of expertise include:

Recruiting Specialist Kronos

Microsoft Office Customer Service

Multiple Operating Systems

Taleo

Management

SalesForce

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