Devin Trejos
Customer Service Representative / IT
Cell: 210-***-**** ***********@*****.***
Bringing in over 10 years of office and customer support experience working within high-volume call
center environments. Maintains and demonstrates research, analysis, and database management proficiencies.
Excellent communicator with strong time-management and customer needs with assessment skills. Exercise
independent judgment, decision-making, and problem solving abilities.
Experience
> USAA, San Antonio, TX May 2013-October 2013
Sales / Service/ Acquisition
Receive high volume inbound calls for member servicing and obtaining credit cards. Sales and
referrals completed.
> The Scooter Store, New Braunfels, TX June 2009- Feb 2010 & 05/11-03/13
Sales / Service / Calls
Receive inbound calls/Respond promptly to customer inquiries
Conduct outbound calls for sales & marketing leads.
Obtain medical history and promote products / Selling
> Rose International March 2010 – March 2011
Concierge / Tech Support / Customer Service Thomson Reuters/ ProDoc
Schedule training and provide tech support Process subscriptions, forms, applications and
requests
Provided information to customers about a product or service
Keep records of customer interactions and transactions.
>Nationwide Insurance, San Antonio, TX August 2008-March 2009
Claims Rep/ Call Center
Report and document claims for auto and home owners.
Perform customer verifications / Update customer profiles
Direct requests and unresolved issues to the designated resource.
>Caremark, San Antonio, TX September 2007 – June 2008
Customer Service Rep/Call Center/New Rx Associate
Assists customers with questions and concerns.
Placed orders in regards to their prescription benefits.
Verified and process orders for patients and doctors.
Manage administration, communicated and coordinate with internal departments.
Education
• Lawrence E. Elkins High School, Missouri City, TX (Diploma) May 2003
• Houston Community College, Stafford, TX (Assoc in Arts) May 2007
Skills
Team Lead/Supervising / Telemarketing / Sales
Bi-Lingual: Basic Spanish
Microsoft Office, Internet Explorer / 40+ WPM
Volunteer Experience
Hope Worldwide Volunteer
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R.E.S.C.U.E. ( Reading to Elementary Students is a Unique Experience)
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Mentor at The Monarch School (Mentally Challenged K-12) Summer 2006
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Pen Pal Program @ USAA 2013
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