Customer Service Representative

Gerald A. Legree

*** ********* **.

Jacksonville, FL 32216

Email: legree_ **@*****.***

Home/ Cell # 843-***-****

oBJECTIVE:

Motivated, enthusiastic team player seeking a full time position in

Customer Service, Sports management, or marketing fields which will require

me to utilize my skills and experience with a company that offers growth

opportunities and career advancement based upon accomplishments

Experience:

Convergys Corp

Jacksonville, Florida

March 2013 - Present

Customer Service Representative

. Handle inbound and outbound calls to customers

. Responsible for assisting customers with account inquires in a call

center environment

. Responsible for reviewing customer accounts for business choice

programs

. Assist with reconciling customer accounts

. Performs a variety of routine functions; such as the company policies

in accordance with

Standard procedures

Lady's Island St. Helena Fire Department Beaufort, South

Carolina

December 2010 - February 2013

Fire Fighter

. Responsible for first responding

. Assisted callers with emergencies

Investigated and resolved customer complaints within the

community

Fight fires and protect property of others in community

Beaufort High School Beaufort,

South Carolina

January 2010 - December 2012

Football Coach

. Demonstrated team building and professional growth within the students

. Related very positive to parents and other community representatives

. Assumed responsibility for the care of all football equipment

. Complied with school policies and regulations

. Encouraged self-direction and self-motivation in students

. Accepted responsibilities for a safe environment for student -

athletes committed to the coach's care

The Sportsman Shop Beaufort,

South Carolina

January 2005 - December 2010

Retail Service Specialist

. Greeted customers and provided direction within the store

. Assisted with cash handling transactions

. Responsible for entering customer information into the database

. Conducted meetings to qualify customers for special equipment

SUMMARY OF Skills:

. Pays attention to detail

. Ability to work independently in a fast pace environment

. Excellent multi-tasking abilities

. Strong oral and written communication skills

. Superior customer service skills

. Basic Microsoft Word skills

Education:

Beaufort Senior High

Newberry College - Major: Broadcasting and Communications

References: Available upon request

Contact this candidate