Customer Service Management

Jennifer Murphy

Phone: 210-***-**** Email: ********@*****.***

Address: ***** ***** ***** ( San Antonio, TX 78254

Citizenship: United States

Desired Job Type: Sale's Representative/Customer Service Representative

Desired Locations: US-TX

Summary of Qualifications

Detail-oriented, dedicated, and highly motivated student with knowledge of

FAR Parts 139/77 and FAA Advisory Circulars 150. Presently, pursuing a B.S.

in Aeronautics from Embry-Riddle Aeronautical University with minors in

Occupational Safety & Health and Aviation Safety. Solid analytical,

communication, interpersonal, problem solving, critical thinking, time

management, and leadership skills. Currently, seeking a position which will

effectively utilize all acquired knowledge, skills, and abilities as

follows:

Professional Management EPA, FAA, OSHA

Aeronautics Occupational Safety & & FAR Regulations

Policy Enforcement Health Emergency Operations

Technical Writing Report Generation Supply Ordering

Accident Investigation Office Management Customer Service

& Prevention Record/File Maintenance

Education

Embry-Riddle Aeronautical University ( Daytona Beach, FL

Graduation-July 2014

B.S. candidate - Aeronautics

Minors - Aviation Safety / Occupational Safety & Health

Okaloosa Walton College/Northwest Florida State College ( Niceville, FL

Graduation-December 2006

Associate of Arts (General Education)

Skills

Managed office administration issues and assisted customers. Routinely,

ordered office and medical supplies. Efficient in answering multiple phone

lines, assisting customers and scheduling appointments for office. Have

sufficient knowledge in managing office personnel and also knowledge in

researching medical information for the company. Highly skilled in

corresponding with clients within the office and outside of the office.

Efficient in creating advertisement products for companies and in selling

products or medical procedures to customers.Also, highly skilled in

technical and research writing.

Coursework

Technical Writing, Introduction to Management Information Systems,

Mechanical & Structure Factors of Aviation Safety, Ergonomics, Aviation

Safety Program Management, Principles of Management, Macroeconomics,

Microeconomics, Financial Accounting, Strategic Management, Systems Safety

Management, Environmental Compliance & Safety, and Program Management.

Experience

Destin Animal Medical Center Destin, FL 2000 - 2001

Office Assistant Veterinary Technician

Panhandle Animal Welfare Society Fort Walton Beach, FL 1999 - 2000

Kennel Technician

AAFES Military Store Eglin AFB, FL 1996 - 1998

Sales Associate, Supply Stocker, & Cashier

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)

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