Customer Service Marketing

To whom it may concern,

My name is Mar tin Desouza and I am applying for a position with Avalanche as an event

marketing representative or other marketing-related position. I am a 22 year old student currently in my

t hird year at the University of Ottawa pursuing a Bachelor of Commerce degree specializing in marketing.

I would appreciate to be given the opportunity to sit down for an interview to fur ther represent myself

and the specific set of skills, which I would bring to the position.

Over the course of my life, I have had the blessing to have been influenced and guided by several

significant and inspiring coaches, teachers, mentors, and leaders alike. These leaders have had an

astounding impact on my life, and have molded me into the person I am today. I believe that leadership is

one of the most important concepts in human development, and is a concept that I t ruly value. As I pursue

t he various experiences, education, and jobs that makeup my career, I am driven by the desire to further

develop my leadership skills so to move forward in educating and in fluencing the younger generations of

t he future.

As a result of several years of customer service experience, combined with a childhood of high-level

competitive sports, I have acquired several skills that I believe will not only satisfy the skill requirements

necessary to work for Avalanche, but I feel these skills will allow me to have a profound impact on the

company as well as the clients which the company serves. My skill set is centered around leadership as it

relates to all facets of teamwork and team building. From a leadership standpoint, I differentiate myself

v ia my ability to understand the needs of others, in a given situation, in order to then take action, make

decisions, and efficiently solve problems. Leadership for me does not only refer to managing a group of

people but it refers to the idea of bringing honesty, integrity, and dedication to all applications of your life,

so to set an example for those around you and inspire positivity, camaraderie, and efficiency.

With regards to the specific skills, which I believe would drive my success, my communication

skills would definitely take center stage. Being a social, extroverted person, naturally, I am not shy to

speak and address large groups of people. I have acquired a wonderful ability to articulate my thoughts,

w hich has allowed me to be very good at teaching and explaining concepts to my friends, co-workers, and

teachers. I enjoy opportunities to present in front of an audience and feel that my outgoing, gregarious,

and relaxed personality gives me an amazing ability to connect with an audience and have my message

register.

Through fur ther experience in the retail and hospitality industries, I have also acquired hands on

experience that would definitely t ranslate both directly and indirectly to the duties performed with

Avalanche. This vital work experience has instilled in me proactive, customer-focused habits . I am a social

person and dealing with people is what I do best. I feel that these invaluable customer service skills are

f undamental for anyone pursuing a career in business.

I believe that my knowledge, abilities, and intangible skills separate me from my peers and can

definitely benefit the Avalanche. Not only do I bring forth several, previously acquired skills from past

work experience, but I am driven by a will to constantly improve myself and those around me. By bringing

energy, leadership, and integrity to all applications in my life, I am confident that positivity and success

w ill be a perpetual result. I’d like to thank you for considering me for this position and I look forward to

setting up an interview. My contact information is included on my resume and references are available

u pon request.

Sincerely,

Mar t in Desouza

Ma rtin Desouza

345 Templeton Street Ottawa, Ontario K1N 6X7

Phone: 613-***-**** Email: ********@*******.**

Objective

I am a young, outgoing, highly motivated student equipped with several years of customer service

experience interested in a position with Avalanche as an event marketing representative, (or similar

marketing-related position), in order to build relationships and utilize my interpersonal skills while

serving as a valuable asset to the organization.

Work Experience

The JunXion Public House Fall 2012 – P resent

Work as a bartender where I am responsible for customer service as well as preparing the bar,

t aking inventory, cleaning glassware.

Al’s Source for Sports Fall 2008 – Spring 2011

Served as a store supervisor, night manager, and customer service clerk responsible for

leadership of a team of customer service associates handling customer issues, and overall

p roduct sales.

N otre Dame Leadership Conference P resident Fall 2009/Winter 2010

Served as the organization president responsible for acquiring keynote speakers, logistical issues,

and overall management and leadership of a team of over 80 members.

I n te rnational Hockey T raining H alibu r ton Summer 2007

Worked as a camp counselor responsible for the leadership, entertainment, and supervision of

campers aged 5-12. Duties also included cooking, serving food, and cleaning after campers.

Education

University of Ottawa 2011 - P resent

Honours Bachelorette Commerce specialization in marketing

Notre Dame H igh School 2006 - 2011

Four year honour roll student at Notre Dame Roman Catholic Secondary School, Burlington, On.

Served as captain of the varsity hockey team. Also played football, lacrosse, and rugby.

S ki lls and Other Relevant Experience

Telfer School of Management Career Centre Ambassador

Telfer School of Management Entrepreneurs Club member

S trong leadership, communication, and customer service skills

Contact this candidate