Management Quality

Kimberly A. Simms, MBA, MISM, MPM, MSW

********@*****.*** 412-***-****

Supervisory Level Manager/social worker/Outcome-Quality Improvement

Specialist

program Management & Supervision

- HR/Performance Consulting - Fiscal Analysis/Cost Containment

Versatile and hands-on Supervisor with demonstrated ability to analyze and

deliver organizational goals into high-impact service and business

solutions. Recognized social worker capable of critically evaluating and

responding to ever-evolving service, business and technology environments.

Skilled liaison with exceptional relationship building skills and a talent

for fostering cross-functional collaboration between non-exempt and exmpt

personnel. Keen eye for strategic planning opportunities that will assist

clients and collaterals in reaching their individual and organizational

goals. Superior service, business, and technology acumen supplemented by

20+ years of experience working with various MH,DD, and SA populations.

Core Expertise

out-patient, residential, intensive-out-patient services- home healthcare

-medical social work-Training & curriculum development-Creation of

Sucessful Teams & Leadership Development-Decision-Making-Creation of

Consumer/Customer Value-change management-grant writing-hr Performance

Metrics & Consulting-Program Management-Competency and credentialing-policy

& procedure development & implementation-supervision--Strategic

Organizational Design, Development & Implementation-Succession Planning-

Travel (multiple sites)-Organizational Effectiveness-Communications-MS

Office-Internet & Information Systems Mngt.

Professional Experience

Hill Valley Propeties, LLC- East Liverpool, Oh

1995 to Present

Real Estate & Property Management Company with two regional sites, five

employees, 750k

Vice President

Achieved rapid growth and profitability through research and knowledge of

real estate markets and property management techniques

Provides hands-on leadership to five direct reports, including property

managers and maintenance personnel.

Tim & Kimberly Simms- East Liverpool, Oh

2010 to

Present

Foster Parent for one infant until april 2013

Foster Parent

Trained and received certification to become a foster parent for a child of

a family acquaintance. The child was born addicted and delayed by two

months. The child has "caught" up in his developmental milestones and is

thriving due to the care and attention, structure and consistency, and

follow-ups he has received .

Kimberly Simms, LISW-S, State of ohio-East Liverpool, OH

2009 to Present

for-profit private practice & consulting agency

a). Trainer/mentor

Supervisor and Mentor of future "licensed independent" social workers for

the state of ohio licensure

B). consultant/Trainer/clinical director

2007 to Present

for-profit out-patient, intensive out-patient, Educational-Based and

residential start-up treatment center

Acted in a consultative and training capacity, serving diverse staff,

customers and collaterals.

Asssited with the development of the Electronic Clinical Chart (ECC) which

entailed technical, financial, and "best practice" solutions.

Identified and assisted in the strategic customer-channels avenues/graphics

of the marketing plan.

Identified the referral and collaborative strategy for increasing revenue

streams with subject matter experts.

Identifed and developed the Clinical Program within all quality standard

regulations, as well as, set productivity metrics.

Identifed, Developed, and Trained staff per a curriculum-driven approach as

a subject matter expert.

Assisted in the development of the Policy & Procedure Manual as it

pertained to all standards.

Assisted in the identification of HR metric tools to be used, as well as,

defined the performance management process for the organization.

Assisted with the Vision and Mission of the agency and its overall goals.

Assisted with RFP and Grant Writing opportunities

Assisted with the compensation scales and benefit package for most of the

employee's.

Designed the Quality Improvement Monitoring Process for the Clinical

department.

Offerred the Clinical Director position at the end of the consultant

contract.

II). lincoln behvaioral healthcare center-youngstown, oh

for-profit out-patient, intensive out-patient, and Educational-Based

residential treatment center

Acted in a consultative and training capacity, serving diverse staff,

customers and collaterals.

Assisted with the re-organization and change management process of the

agency, which included a new Vision and Mission of the agency and its

overall goals.

Identified the gaps and performance improvement solutions for the clinical

and residential programs that resulted in an increase of revenue of 300k as

demonstrated by an increase in productivity and customer satisfaction.

Developed a curriculm-based Training program, as a subject matter expert,

for the residential and clinical staff that involved a more detailed

approach to dealing with the clients and their diagnosis. This included

outcome measurements within the scope of "best practices" that demonstrated

an increase in program success, reduction in staff turn-over, and an

overall decrease in symptomology of the clients.

Assisted with the design of the development of the Electronic Clinical

Chart (ECC) which entailed technical, financial, and "best practice"

solutions, as well as, the development of a medical records department.

Assisted in the expansion of strategic customer-channels avenues and

revenue streams.

Served as the Chair of various Quality Improvement Committee's that

decreased "risk/safety" accidents, while increasing the quality of

programming and profitability.

Assisted the HR department in redefining and implementing non-exempt and

exempt compensation scales, as well as, performance evaluation

metrics/processes to increase productivity by 10%.

Updated and re-aligned the Policy & Procedure Manual as it pertained to all

standards related to the residential and clinical departments that affected

100 employee's.

Served as part of the Executive Management Committee with upper-level

executives and stakeholders where several idea's were advocated and sold

that resulted in an increase of profitability of 300K.

Developed Team-Building and Leadership solutions to issues at hand that

resulted in a decrease in staff "burn-out", "feelings of helplessness", and

a hierarcial level for promotions as demonstrated thru staff satisfaction

surveys.

Offerred the Clinical Director position within three months of employment.

kidz galore, inc.-chester, wv/east liverpool, oh

1998 to 2007

for-profit childcare center (multiple Sites) ages 6wks to 12yrs., 12 staff

ceo/owner/quality improvement chair

Served as the Chief Executive Officer of the agencies.

Set Strategy and Oversight of Organizational Vision and Goals to increase

growth potential by 10% annually.

Maintained the Culture of the Organization Operations & Staff Training

Maintained and reviewed the HR Performance metrics and processes, as well

as, the overall HR Management

program on an annual basis.

Created, Initiated, and Reviewed all Market efforts and results, that

included satisfaction suvryes for both the staff and customers.

Served as the Quality Improvement Chair

Served as the Chief Financial Officer

Served as a Collaborator, Partner, and Committee member for various local

and state entities.

Comprehensive Care, Inc.-Columbus, Ohio

1997-1998

Private Therapist/Quality Improvement Chair

Served as a Therapist for a Mental Health/Substance Abuse Private Agency

working with children, adolescents, and adults.

Served as the Quality Improvement Chair where I developed and maintained

Peer Performance Reviews, Credentialed Staff as Insurance Providers, and

Outcome Initiatives.

Mt. Carmel Medical Center-Columbus, Ohio

1997-1998

Medical Social Worker

Served as a Medical Social Worker for the adult population on weekends

only, covering all area's of the hospital.

Consolidated Care, Inc-West Liberty, Ohio

1995-1997

Clinical Director of Mental Health and Recovery Services

HR functions:

Hiring, Staff Development, Training, Corrective Action Plans, Termination

Program Oversight functions:

Identification and Development of "New and/or Targeted Program Services",

Training on documentation and billing forms, Training for CEU's,

Supervision-both individual and group, Program Evaluation and Corrective

Action Plans

Fiscal functions:

Identification and procurement of revenue streams and referral sources,

Development of departmental budget targets and maintainence/exceeding of

profit margins, and annual forecasting per program/service areas.

Grant Writing/RFP's:

Identification and Procurement of funding for new and targeted programs

and/or services in the amount of $250,000.

Board Meeting functions:

Served as a Team member of the agency

Quality Improvement Chair

QI functions:

Identification and recruitment of staff and outside personnel for various

committees that tracked Outcome targets and iniatatives.

Identified various committee's that were needed to conduct daily,monthly,

quarterly and annual outcomes for the agency according to the agency's

funding and licensing entities.

Developed and maintained databases for the reports and assured delivery to

the funding and licensing entities.

Presented reports to various internal and external entities in order to

recommend/establish "best practices" and to target outcome initiatives and

results.

Developed and Maintained Corrective Action Plans

Rosemont Center-Columbus, Ohio

1990-1995

Clinical Director of Mental Health and Recovery Services

HR functions:

Hiring, Staff Development, Training, Corrective Action Plans, Termination

Program Oversight functions:

Identification and Development of "New and/or Targeted Program Services",

Training on documentation and billing forms, Training for CEU's,

Supervision-both individual and group, Program Evaluation and Corrective

Action Plans

Fiscal functions:

Identification and procurement of revenue streams and referral sources,

Development of departmental budget targets and maintainence/exceeding of

profit margins, and annual forecasting per program/service areas.

Grant Writing/RFP's:

Identification and Procurement of funding for new and targeted programs

and/or services in the amount of $750,000

Board Meeting functions:

Served as a Team member of the agency

Quality Improvement Chair

QI functions:

Identification and recruitment of staff and outside personnel for various

committees that tracked Outcome targets and initiatives.

Identified various committee's that were needed to conduct daily,monthly,

quarterly and annual outcomes for the agency according to the agency's

funding and licensing entities.

Developed and maintained databases for the reports and assured delivery to

the funding and licensing entities.

Presented reports to various internal and external entities in order to

recommend/establish "best practices" and to target outcome initiatives and

results.

Developed and Maintained Corrective Action Plans

Department of Human Services-Cincinnati, Ohio

1988-1989

Sexual Abuse Investigator

Served as a Sexual Abse Investigator for children and adolescents before

entering graduate school.

Western Reserve Care System-Youngstown, Ohio

1987-1988

Medical Social Worker

Served as a Medical Social Worker for adults on a Med/surgical floor,

dialysis clinic, and in the ER.

achievements/awards:

who's/who; HAND-SELECTED for STATE COMMITTEE FOR CHILDCARE LICENSING

REGULATIONS; sw achievement awards ; sw president for wsu branch; VP/TR

STOCK CLUB; ETC.

Education

Master's Degree in Business Adminstration, Information Systems Management,

Project Management - Keller Graduate School of Management- Pittsburgh, PA

Master's Degree in Social Work - University of Kentucky - Lexington, KY

Bachelor's Degree in Social Work-Wright State University-Dayton, Ohio

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