Project Manager Customer Service

Patrice Bernard

Po Box ***** Greensboro, NC ***** email:************@*****.*** 336-***-****

PROFESSIONAL EXPERIENCE

December 2013-Present

MD82Rise, Greensboro, NC

Technology Support Analyst/Admin

• Install, repair, and troubleshoot computer hardware, peripherals, and related applications

• Office automation and technical consultation regarding hardware and software

• Provide website hosting and maintenance services through contract positions

• Assist with the creation of graphics used in marketing projects

• Train clients in the use of various systems and applications

July 2013-October 2013

Solatech, High Point, NC

Business Data Analyst

• Review and analyze product specifications and business systems accordingly

• Configure and program software based on product specifications

• Liaise with project manager and team members to outline and verify customer requests

• Develop, troubleshoot and test system software

• Identify and document areas of improvement with either software systems or processes

November 2012-Present

The C Foundation, Greensboro, NC

Director of Conferences Events and Technology (Volunteer)

• Use graphic software to create flyers, social networking, and marketing literature

• Manager social network profile, and electronic events

• Manage social media and web vehicles to promote events and communications

• Develop and monitor budgets and donations to ensure 501-C3 compliance

• Manage client, support, and sponsor databases and registration process

• Write articles for client newsletters to promote the events held, both before and after events

November 2008 - April 2009

XMG Web Designs, Greensboro, NC

Client Relationship Manager (contract)

• Ensure client satisfaction by providing 24/7 availability and excellent customer service

• Represent XMG Web Designs products and services with potential and current clients

• Liaise between the client, designers, and XMG team members to ensure timely, delivery

• Develop marketing ideas, SEO plans, proposals, and support strategic marketing events

• Document project plans, design wire frames and assist with web site concept development

Patrice Bernard

Po Box 36556 Greensboro, NC 27416 email:************@*****.*** 336-***-****

• Provide project management, client software training, and assistance with beta testing

November 2006 - July 2008

N.C. A&T State University (OCS), Greensboro, NC

Technology Support Analyst

• Provide business analysis, technical training, and consultation for faculty, staff, and students

• Determine the impact of changes and related organizational impact of technology solutions

• Conduct data integrity testing, identity process improvements, and document processes

• Manage all software/hardware implementations (full life cycle)

• Design graphic, web, and print marketing materials for all career center events

• Install, repair, and troubleshoot computer hardware, peripherals, and related applications

October 2004 - February 2006

N.C. A&T State University, Greensboro, NC

Administrative Assistant

• Manage personnel and administrative actions

• Design innovative marketing materials and logos

• Manage units during director’ absence

• Develop and maintain web sites for two student support units

• Supervise computer labs, faculty, and undergraduate/graduate students

January 2004 - July 2004

N.C. A&T State University, Greensboro, NC (Division of Information Technology (ITT)

Computer Consultant (state temporary)

• Maintain the channels of communication between the functional area and IT departments

• Create and maintain SharePoint projects and monitor critical dates

• Compose departmental data, publications, and reports

• Assure the timely collection and approval of time sensitive documents

• Generate weekly performance reports, and liaise with directors

Software

MsOffice 2010, Excel, Outlook, Access, Photoshop, SAP, PeopleSoft, Dreamweaver, BAAN(database),

BANNER,SAP/HR, Web FOCUS, Clarify, Lotus Notes, MS Project, Visio

Computer and software hardware troubleshooting, installation and repair

ACADEMIC EXPERIECE

Certificate, Health Informatics, December 2013: ECU

M.S. Instructional Technology, December 2008: NCA&T

B.A.: Business Administration, August 2002: UNC-Greensboro

Patrice Bernard

Po Box 36556 Greensboro, NC 27416 email:************@*****.*** 336-***-****

A.A.S. Information Technology, May 1999: GTCC Jamestown, NC

Project Management Certificate, July 2009, GTCC Jamestown. NC

References

Clarence Johnson-336-***-****

Brian Long-33.334-5777

Natalie Peay-336-***-****

Calvin Williams-336-***-****

Tifanie Rudd - 336-***-****

Contact this candidate