Sales Customer Service
Resume:
WILLIAM R STOUT
Kokomo, IN *****
( **********@***.***
MANAGEMENT
Highly self-motivated and results-driven management professional with more
than 19 years of experience providing leadership and managerial expertise
in retail sales, after a 12-year stint in the U.S. Army. Highly dedicated
to work excellence. Detail-oriented, analytical and methodical with
insightful creative thinking to solve situational, resource-related and
people-centric issues with practical solutions even under stressful work
conditions. Highly organized and resourceful with multitasking
administrative and prioritization skills that harness resources to achieve
outstanding results from concurrent tasks and initiatives. Strong
leadership, people management and interpersonal communication skills that
inspire confidence among customers while forging teamwork synergies with
colleagues across diverse ethnicities.
Core Knowledge & Competencies
Marketing & Sales ( Store Sales Operations ( Pharmacy Operations Management
Quality Investigation & Research . Process Review & Efficiency Improvement
Compliance Monitoring . Merchandizing Inventory Management
Staff Supervision & Development . Pharmacy Production Management
Customer Relationship Management . Budget Management
PROFESSIONAL EXPERIENCE
Kroger
2004 - Present
Responsible for recruiting, training and counseling store associates
including 4 assistant managers along with 10 department managers.
Schedule, organize and direct assignments of over 130 associates in a
unionized work environment.
. Deliver annual sales of over $34M without fuel and $37.5M with fuel,
with a contribution rate of 12% and averaging a sales per square foot
exceeding $9.00.
. Manage all aspects of store operational concerns to include store
housekeeping, physical inventories, shrink, merchandising, and sales
plan execution.
. Grew customer base thru exceptional service and relationship
management.
CVS Pharmacy
1993 - 2004
Responsible for providing customer service, maintaining sales and profit,
hiring store personnel, and developing 28 store associates. Reviewed
performance and provided feedback for improvement.
. Performed merchandise inventory control, ordering and receiving
pharmacy supplies, organizing as required and ensuring minimal
shrinkage.
. Delivered sales of over $12M annually.
U.S. Army
1980- 1992
Instructor at Armor Officers College.
Responsible for Teaching Leadership and Communications. Conducted classes
to as many as 400 soldiers in one session.
AWARDS & RECOGNITION
Recipient of Presidents Award (2013).
Paragon Award Winner for the Region (2003)
EDUCATION AND CREDENTIALS
Training
University Of Maryland
US Army senior Leadership Course 23 weeks.
Kroger Management training 21 weeks.
Kroger Senior Leaders Training 6 weeks.
Oz training.
Contact this candidate