Customer Service Sales

Demarcus Gilliam

**** ***** ***** ******* ** Apt 208 - Shreveport, LA 71118

***************@*****.*** - 318-***-****/318-***-****

WORK EXPERIENCE

Warehouse Worker

Career Adventures - Shreveport, LA - June 2013 to August 2013

Responsibilities

Pull, pack and ship orders in an accurate manner

Organize stocks and maintain inventories

Inspect goods for defects and damages

Track inventory in appropriate system

Organize space in the warehouse and perform cleaning duties

Notify supervisors of problems that are not resolvable

Resolve all other issues at the warehouse level

Check spools on work orders

Restock materials as and when required

Process and package goods in a time efficient manner

Accomplishments

Demonstrated ability to organize merchandise efficiently

Ability to understand goods retrieval system

Ability to lift and move heavy weights

Proven ability to stand for long hours

Skills Used

Thorough understanding of properly handling hazardous material

Excellent understanding of safety precautions and procedures

Good understanding of log and document maintenance

Excellent understanding of basic computer operations

Overnight Grocery Stocker

Walmart - Bossier - March 2012 to June 2013

Responsibilities

Order and receive product deliveries while ensuring order and invoice accuracy

Stock and rotate grocery items as and when required

Maintain back stock areas for groceries and replenish shelf supplies

Catalog and code invoices

Train new staff when needed

Organize other merchandize as needed

Assist customers with picking groceries in the absence of other staff

Accomplishments

Reorganized the merchandise of the grocery store, increasing output by 20 percent

One of the fastest grocery stockers

Skills Used

Able to maintain the highest level of customer service

Flexible Approach: Ability to become accustomed to the ever changing high volume retail

Able to multitask with outstanding organizational skills

Profound ability to support and contribute to team goals

Basic knowledge of math, weights, and measures

Overnight Stocker

Target - Shreveport, LA - April 2010 to February 2012

Responsibilities

Maintained good quality customer service at all times

Ensured proper merchandise presentation is maintained in accordance with company standards

Controlled shortage through personal awareness and compliance with company standards and theft deterrents

Interacted with customers and co-workers in a friendly, cooperative and pleasant manner

Accomplishments

Received and verified department deliveries

Merchandised, priced and stocked products

Understood and performed store system functions: receiving and transferring merchandise

Maintained efficient and accurate stockroom and paperwork operations

Created a Customer First environment through proper sales floor and backroom presentation standards

Ensured customer service standards are upheld when on the sales floors

Skills Used

Excellent customer service skills

Professional appearance and demeanor

Knowledge of basic skills in Excel and Word

Can effectively manage directing guests requests

Produce Clerk

Krogers - Shreveport, LA - January 2009 to February 2010

Responsibilities

Greeted customers and assisted them in picking out their choice of fruits and vegetables

Provided advice on which type of produce to buy depending on customers’ cooking preferences

Stock and rotate produce as required

Ensure that old or expired produce is removed and discarded

Maintain back stack areas as directed

Ordered produce stock and manage inventories

Accomplishments

Increased customer retention percentage by employing quality produce procurement procedures

Streamlined the produce stocking procedure by charting out specific guidelines in terms of shelf space and

rotation activities

Trained new hires in delivering customer service excellence within the produce department

Introduced a new line of organic products engendering new clientele of health conscious customers

Skills Used

Familiar with activities involved in sticking and rotating fresh produce

In depth knowledge of product ordering and maintaining produce coolers

Hands on experience of picking out the right shipment of produce in terms of quality and ensuring order

accuracy

EDUCATION

CDL

Diesel Driving Academy - Shreveport, LA

2012 to 2013

GED in Adult Education

Franklin Virtual High School - Tallahassee, FL

2011 to 2013

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