Customer Service Sales

Joanna Powell

*** ******** ***

Pooler, GA *****

Home Phone 912-***-**** Cell Phone 912-***-****

Email: ***********@*****.***

Objective:

My professional objective is to obtain a one on one customer service position.

Education:

Savannah Technical College (June 2008-June 2011) Business Management

Savannah High School (August 2000-May 2002) High School Diploma

Ramah Junior Academy (July 1993-April 2000) Grade School Education

Professional Experience:

Server/ Barnes Restaurant

October 2012- Current

-Greet customers

-Build a connection with guest

-Take and place orders

-Take payments

-Stock

-Roll silver ware

-Clean my work station

Night Audit/ Billing, Holiday Inn & Express

April 2011- Oct 2013

I manage, and trained new hires for the night audit position, directed staff to varying scope and timelines for the management in the office.

- Maintaining database and monitoring contracts and clients lists

- preparing reports for internal and external distribution from a variety of databases and source

- Managing the day by day office including maintaining equipment, inventory, and amenities (vendor relation)

- General administrative duties such as making reservations, filing, photo copying, scanning and other needed.

My extended duties were to perform a wide number of face to face customer service to guest as well as co-workers.

Customer Service Rep., J C Penney’s

April 2008- March 2012

I manage a sales team of four indivisible. Analyze orders for accuracy

- Assist with inventory audits

- Prepare orders for shipping by packing them in proper boxes and containers

- Process various types of shipments for carrier pick up

- Release customer orders for shipment

Front desk, Comfort Inn and Suites

2010-2011

-Assit in check ins and Check outs

-Customer relations

- General administrative duties such as making reservations, filing, photo copying, scanning and other needed

Sales Manager, Universal Graphic’s

June 2002- August 2009

I directed staff in learning the ins and outs of face to face sales, making sure they were fully prepared for marketing in business to business sales. I taught lessons utilizing hands on hands problem solving activities in the marketing field

- Create fundraising strategies for organization within limits

- Contact organization to promote our service and products

- Build multiple relationships with customers in effort to expend sales

- Effectively manage and resolve all if any customer complaints

References: available upon request:

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