Rodney A Gaulden Jr.
**** ****** ***. ***. *. Charlotte, NC 28209 * Cell: 571-***-**** * Home: (980)
Email: *********@*****.***
Professional Summary Objectives:
Objective: To work for a Company in which I can gain professional experience.
Qualified Customer
Service representative. Can work on a fast-paced customer
Service environment. Personable and professional under pressure. Also a Motivated
customer
service specialist with experience and team based
Environment. Delivers positive experiences through high-quality
Customer care.
Skills:
**Trusted key Holder **Creative problem Solver
**Leadership skills and self-motivated. ** Quick Learner
**Exceptional communication skills. **Strong client relations
**Dedicated professional attitude with strong organizational skills.
**Professional appearance and attitude. **Proficient in cash relations
**Ability to work under pressure in a fast- paced environment and manage multiple
Tasks.
**Customer Service skills.
Work History:
** BBA Aviation (ASIG) - Fuller
09/2013- 10/2013
CLT Charlotte Douglas Airport/ Charlotte, NC 28208
Fuel Airplanes and made sure every fuller stayed on task and drive safely around
the airport.
**Gate Gourmet- Lead/ Driver
04/2013- 08/2013
IAD Dulles Airport/ Sterling, VA 20166
Deliver products to assigned flights prior to departure.
**Miller Toyota/ Scion- Salesman
03/2013- 05/2013
Manassas, VA 20111
Greet Customers as they came to the dealership to purchase a vehicle. Provide
excellent customer
service; provide each customer with the information and knowledge about the
vehicle they were
looking for and also with the affordability of each customer so they can walk out the
dealer with a
vehicle.
** LSG Sky Chefs- Lead/ Materials Dept.
09/2012- 02/2013
IAD Dulles Airport/ Sterling, VA 20166
In charge of maintaining a safe and productive environment.
** BBA Aviation (ASIG) – Lead/Fuller
12/2011- 09/2012
IAD Dulles Airport/ Sterling, VA 20166
Fuel Airplanes and made sure every fuller stayed on task and drive safely around
the airport
**CRST – Driver
04/2006- 05/2007
Visalia, CA
Truck driver. Delivered truck loads to different states in United States.
** US Air Force- Airman
02/2002- 03/2006
San Antonio, TX United States
Combat Photography, War Veteran, Honorable Discharge.
** Kirby Vacuums- Manager on Closing Deals
01/2001- 01/2002
Visalia, CA
Finish the sales that my employees have started. I evaluated the customer and
decided if the customer could afford to purchase the vacuums.
Education:
High School Diploma: General Studies
* Mt. Whitney - Visalia, CA - 06/1999
* 4.0 GPA
Coursework: Aviation Maintenance
* Aviation Institute of Maintenance- Manassas, VA- 2011/2012
* 4.0 GPA
Accomplishments:
* Conflict Resolution
** Responsible for handling customer inquiries, accurately providing
Information to ensure resolution of product/service complaints and customer
Satisfaction.
* Customer Follow-up
** Ensured that customers were satisfied with company products and services.
* Customer Service
** Consistently received positive feedback from guests and created repeat
*Business by developing long-term relationships with customers.
** Handled guest complaints, maintaining a positive dining experience.
* Product Promotion
** Up-sold products and motivated customers to upgrade current product plans