Customer Service Quality Assurance
Resume:
CHERYL
WASHINGTON
Bed Rock
Place
Temple, GA
30179
Cell
Phone:
(229) 308-
6517
Objective To obtain a position with a progressive and
professional organization
that will utilize my skills and help me attain the
highest level of my capabilities.
Education 1983 - 1986 Diploma
North Miami Senior
High
North Miami, FL
1986 - 1987 Law Major
Florida State
University
Tallahassee, FL
1991 - 1991 Correctional Officer
Certificate
Miami-Dade College
Southeast Florida
Institute of Criminal Justice
Miami, FL
1999 - 2001 Associate in Science Degree
in Radiation Therapy
Graduated with
Highest Honors, Phi Theta Kappa
Class President
Miami-Dade College
Miami, FL
2001 ARRT
Registered
2001 BLS (CPR) Certification
1999 HIV/AIDS
Certification
2008 CRT -- State of California
Awards 1999 - 2000 National Dean's List,
GPA 4.0
Received 2000 - 2001 National Dean's List,
GPA 3.97
1999 - 2001 Academic
Achievement Award, GPA 3.97
1991 - 1991 Various Academic
Awards in the Correctional Officer Academy
2009 - 2009 Star Award - UCLA
Health System's Dedication to Excellence Award
Professional National Society of Collegiate Scholars Honor
Society
Memberships Phi Theta Kappa
International Honor Society
Miami-Dade College Alumni Association
American Society of Radiologic
Technologists
Future Business Leaders of America,
Class Treasurer
Employment 11/2011 - 07/2012
Early County School Board
283 MLK Jr. Blvd.
Blakely, GA 39823
Contact Person: Joycelyn Lester,
Supervisor 229-***-****
Educator - Substitute Teacher
I filled in for the permanent
teachers at the Early County Elementary and Middle School.
This entailed school assignments,
written tests, and reading. I also assumed the responsibility
for overseeing pupil behavior in
class during lunch, and recess periods.
11/2010 - 11/2011
Bath, Bark & Beyond Pet Grooming
Salon
2403 Dawson Road
Albany, GA 31707
Contact Person: Travis Hall, Owner
and Certified Pet Groomer 229-***-****
Customer Service Manager
I achieved customer service by
scheduling appointments, answering phones, handling money
transactions which entailed billing
and bank deposits, managing the books, orienting new
customers, conducting interviews,
handling advertisement deals, implementing contracts,
and ensuring customer satisfaction.
03/2009 - 11/2009
UCLA Health System
200 Medical Plaza B265
Los Angeles, CA 90095
Contact person: Ruben Gomez, Chief
Radiation Therapist 818-***-****
Per Diem Radiation Therapist
Administered daily radiation
treatments to cancer patients through Lantis and Aria with several
techniques, such as, conformal, IMRT,
IGRT, SRS/SRT, TBI, and RapidArc on the Varian Trilogy
(Novalis TX), the Novalis Brain Lab,
and the Siemens. This was accomplished while using the
Exactrac system and the OBI system
which includes portal vision and CBCT. I was also
responsible for training students as
well as grading them on their competency level.
08/2008 - 03/2009
Northridge Hospital Medical Center
(CHW)
18300 Roscoe Blvd.
Northridge, CA 91328
Contact person: Wanda Martin,
Manager 661-***-****
Per Diem Radiation Therapist
Administered daily radiation
treatments to cancer patients through IMPAC with several
techniques, such as, conformal, IMRT,
and HDR on the Phillips-Elekta. I also have experience
with blood irradiation for blood and
marrow stem cell transplantation.
09/2008 - 02/2009
Vantage Oncology
7301 Medical Center Drive, Suite 100
West Hills, California 91307
Contact person: Madhu Nanda, Senior
Radiation Therapist 818-***-****
Radiation Therapist (Temporary)
Administered daily radiation
treatments to cancer patients through Aria with several techniques,
such as, conformal, IMRT, IGRT, HDR,
and RapidArc on the Varian 2100iX. This was
accomplished while using the OBI
system which included portal vision and CBCT.
02/2006 - 08/2007
Radiotherapy Clinics of Georgia
311 Phillip Blvd.
Lawrenceville, GA 30045
Contact person: Andrea Hunt, Senior
Radiation Therapist 678-***-****
Radiation Therapist
Administered daily radiation
treatments to cancer patients through Varis with several techniques,
such as, conformal, IMRT, ARCS, and
ProstRcision (I-125 seed implant prostate patients
receiving IMRT) along with IGRT
through portal vision on the Varian 2300EX1 and the Varian
Silhouette. I've also delivered
treatments on the Varian 1800CD, 2100CD and the Varian
2100EX.
08/2001 - 01/2006
University of Colorado Hospital
Anschutz Cancer Pavillon
Department of Radiation Oncology
1665 N. Ursula St., Suite 1032
Aurora, CO 80010-0510
Contact person: Van Jackson, Chief
Radiation Therapist 404-***-****
Radiation Therapist
Administered daily radiation
treatments to cancer patients through IMPAC with several
techniques, such as, conformal,
IMRT, ECR with the ABC apparatus, 3-FAT, and TBI on the Elekta.
I also have experience with the
Varian 2100CD, the BAT system, electronic portal imaging
system, plan checks, irradiating
rodents for clinical trial studies, and simulations on the
Varian Ximatron as well as CT
simulations on the GE. I had the responsibility of rotating as a
Lead Therapist along with my
colleagues on a weekly basis. I was also responsible for training
students as well as grading them on
their competency level.
11/1997 - 01/1999
Hip Health Plan
Telemarketing Call Center Department
300 South Park Road
Hollywood, FL 33021
Contact Person: Norman Cartier,
Assistant Director of Direct Marketing 954-***-****,
Extension 6403
Health Care Quality Assurance
Representative
I began my employment in the call
center as a telemarketer and was then promoted to a Quality
Assurance Representative. As a
Quality Assurance Representative, I monitored and received
appointments through the computer
from the telemarketers and decided whether or not they
were quality appointments. This was
accomplished by contacting customers in New York,
Florida, and Philadelphia to verify
information. I also verified the sales over the phone with
sales representatives and customers.
References Available Upon Request
Contact this candidate